• Burkett

Burkett

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Overview

Burkett has a rating of 4.3 stars from 179 reviews, indicating that most customers are generally satisfied with their purchases. Burkett ranks 10th among Restaurant Supply sites.

What reviewers want you to know

Positive highlights

  • Customer service has been great with Burkett and look forward to many years of use with the ice machine.

Critical highlights

No critical highlights yet

How would you rate Burkett?
Top Positive Review

“Great Customer Service”

Donna L.
1/19/22

Kudos to Eric Peterman. He is quick to respond to questions and did his best to help us get our needed products. When there was something he could not get for us, he gave us ideas on where to look for it ourselves. Great service.

Top Critical Review

“Could not log on; "forgot password" feature didn't...”

Michelle R.
6/5/19

Could not log on; "forgot password" feature didn't work; online chat with your associate, said I'd hear back on password reset; never did; created new account; transaction declined first few times; was about to go to other vendor. Process hardly could have been worse.

Reviews (179)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (19)
Thumbnail of user donnal1512
1 review
0 helpful votes
January 19th, 2022

Kudos to Eric Peterman. He is quick to respond to questions and did his best to help us get our needed products. When there was something he could not get for us, he gave us ideas on where to look for it ourselves. Great service.

Products used:
restaurant tables

Service
Value
Shipping
Quality
Thumbnail of user gabrielleb18
Gabrielle B.
1 review
0 helpful votes
May 21st, 2015
Verified purchase

Fast shipping. Item not packed securely in box. Box slightly damaged upon arrival; installation hardware missing.

Thumbnail of user howardf25
Howard F.
1 review
0 helpful votes
September 26th, 2016
Verified purchase

Did not get what was ordered and I have to pay restocking fee!! Telling me I didn't order what I thought I ordered. Not right!! Picture and wording tells me different!

Thumbnail of user chefg
Chef G.
1 review
0 helpful votes
January 20th, 2017
Verified purchase

Bought an oven that was advertised as single phase, turned out it was 3 phase. They offered a 10% rebate, but never showed up so after 15 days of emailing and calling finally called the accounting department and had it taken care of.
When I asked about the wires the technician put n for testing with a twist tie reading do no use for hooking up and asked if they led to the terminal block, his response was "look it up in the manual" I am thankful I have all of these conversations saved in emails, as one would have a tough time believing them otherwise. Its sad, because I need to outfit a whole kitchen and was looking for a company that seemed more customer service oriented. Back to the google I guess...

Thumbnail of user stephenl130
Stephen L.
6 reviews
1 helpful vote
December 29th, 2016
Verified purchase

First time using Burkett, and completely satisfied and will recommend this company and will continue to use Burkett for my small business needs

Thumbnail of user linac13
Lina C.
1 review
0 helpful votes
April 1st, 2016
Verified purchase

I could not pay directly with my father's creditcard, because of avs mismatch. I had to try several times to buy this blender, at the end I paid by paypal.

Thumbnail of user julier154
Julie R.
1 review
0 helpful votes
March 27th, 2016
Verified purchase

easy to access and read what you are a getting. Was surprised that I automatically received a 10% discount! woot!!

Thumbnail of user matthewt80
Matthew T.
5 reviews
5 helpful votes
January 29th, 2016
Verified purchase

The experience was nice. I found you from Google. I just wish this company was part of the eBates program. We normally shop through eBates program (www.ebates.com). Still a great experience.

Thumbnail of user rachelg114
Rachel G.
1 review
0 helpful votes
January 21st, 2016
Verified purchase

I forgot my password and there is no where to reset it. Had to get on online chat. They had a hard time too. not very convenient to buy a microwave quick.

Thumbnail of user leom78
Leo M.
1 review
0 helpful votes
January 22nd, 2016
Verified purchase

Shopping was easy . But delivery time was promised 2-3 business days and it took almost 2 weeks . With no notification given to us .

Thumbnail of user pamalad
Pamala D.
1 review
0 helpful votes
February 16th, 2016
Verified purchase

had to re-enter shipping choices, business address, etc, too many times. Otherwise, completely happy with product, shipping time, and customer service. Five Stars! Pamala

Thumbnail of user johnl736
John L.
0 reviews
6 helpful votes
January 28th, 2016
Verified purchase

Placing an order was easy and straight-forward! My freezer did arrive promptly; however it was dented. I am still waiting for a reply as to what can be done about that.

Thumbnail of user hillaryb19
hillary b.
1 review
0 helpful votes
August 21st, 2016
Verified purchase

COMPUTER IS THE WAY TO GO

PHONE WOULD NOT ALLOW TO BE PURCHASED. HOPEFULLY MY CREDIT CARD WAS ONLY CHARGED ONCE! PLEASE CONFIRM

Thumbnail of user coffeed
Coffee D.
1 review
0 helpful votes
September 30th, 2016
Verified purchase

Happy with the service and delivery of goods was quicker than the email telling me that my product was shipped. Was disappointed about shipping cost, I thought they were too expensive.

Thumbnail of user annag141
Anna G.
1 review
0 helpful votes
May 25th, 2015
Verified purchase

Love that I can edit my cart even after logging into PayPal without starting over. I do think I paid a little too much for the used item I bought, but it is in very good condition.

Thumbnail of user lorenep3
Lorene P.
1 review
0 helpful votes
September 23rd, 2016
Verified purchase

I called the # listed on your web site prior to placing my order so I could be sure it arrived on time, and your employee was able to provide the information I needed. Wasn't frustrating at all to use your website, which helped my order go very smoothly. I detest when I cannot get my questions answered quickly. Thanks for great service !

Thumbnail of user micheleb104
Michele B.
1 review
0 helpful votes
September 7th, 2016
Verified purchase

Corey William was a wonderful help to me today. Thank you so much for being so helpful and the wonderful shopping experience!!

Michele Berry
President
C & P Refrigeration, Inc.

Thumbnail of user kathier7
Kathie R.
1 review
0 helpful votes
May 16th, 2016
Verified purchase

Erica at Burkett has been a rare gem. Coming from a restaurant background she provided excellent recommendations and did extensive research on additional products for my difficult and particular requirements. The items she recommended were excellent, the delivery was prompt, and any issues we had were quickly resolved by the excellent customer service at Burkett. Burkett has become my source for restaurant/kitchen needs. I rarely if ever receive service and help at this level.

Thumbnail of user annabelh5
Annabel H.
1 review
0 helpful votes
June 11th, 2016
Verified purchase

So far, so good. I have requested I receive a tamper with my blender, which I hope will be honored. Thank you.

Thumbnail of user kays105
Kay S.
1 review
0 helpful votes
May 18th, 2016
Verified purchase

We were blown away by the call we received following our order and also the speed of delivery. We needed the fry cutter for an event the next day. Thank you!

Thumbnail of user armena4
Armen A.
1 review
0 helpful votes
May 16th, 2016
Verified purchase

It is true, Only here I found what I was looking for, seems like a good place to come back! I bookmarked the site for future needs.
Thank you.

Thumbnail of user jaimeeh1
Jaimee H.
1 review
0 helpful votes
June 30th, 2016
Verified purchase

Everything about my experience with Burkett was amazing. You had the lowest price on the item that I was looking for, and Corey in sales was so helpful and courteous. He made sure that my transaction went smoothly, and he even followed up to give me a coupon for a future purchase. I found your company online by accident, but I'm so glad that I did! I will definitely be shopping with Burkett again, and I'll be recommending your company to others.

Thumbnail of user savat
Sava T.
1 review
0 helpful votes
June 18th, 2016
Verified purchase

19.95 shipping? And that only after I had paid in PayPal? Talk about gouging. Fedex would never charge 20 bucks to send a small part like this.

Thumbnail of user beverlyf37
Beverly F.
3 reviews
0 helpful votes
June 10th, 2015
Verified purchase

Had to change original order because item was delayed too long. Item received in good condition. Received correct item but email invoice for shipping still shows cancelled item.

Thumbnail of user danaw113
Dana W.
2 reviews
0 helpful votes
August 5th, 2020
Verified purchase

Great price, fast delivery when everyone is slow on delivery due to COVID-19. Still had glasses within a few days of order.

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