Budget Heating and Air Conditioning

Chris did a great job getting my heater kit fast! He sent me numerous emails letting me know how the process was going and where it was in delivery

This order was fine except the 14 inch collar which was cheaply made and unable to use.

I think it might work too well. When we received it, the weather was cold with snow. It took us a while to get it installed, we had to re-work our ductwork and add to the plenums we had. When we finally got to the part of attaching the heat pump to our house, it went very smoothly and easily with no issues. Pairing it with a smart thermostat was very easy. Almost immediately after we started using it, the weather cleared up, it got warm and sunny. Maybe we installed it backwards. Anyway, it's quiet and it's heating the whole house, I can't wait to see how well it cools. Kudos to Juan, he was very helpful.

I got my bottle of freon quickly. Bottle is smaller than expected. At 28 oz, you are topping off the system. Try that, and then get a 5lb bottle if whole system is dry. Guage is good quality. Be sure to remove tube from bottle after charging first, not tube from AC, to avoid refrigerant leak.

Everything was smooth, company took their time to work with me even when some parts ordered were on backorder.

Great customer service. Very reasonable prices. Friendly service. Knowledgeable technicians

All my many questions were answered in a way I understood without being condescending. New heating element works great and fit our ancient package unit perfectly.

Easy to work with people and unit came without any defects

Budget Heating and Air was excellent to deal with. They had the heat pump system I wanted in stock and shipped it in a timely fashion. I would order from them again if I'm in need of HVAC equipment.

Horrible customer service and no respect for your time. Give a 2 hour window and when you ask for an eta after they are 2 hours late they don't even respond to you. So then wait another 2 hours and still no response. So made appointment with different company. Wasted whole day for them to do absolutely nothing and no response not a sorry or a common curtesy call or text to say they were behind or anything.

It was my technician that found the necessary part on this site, so I purchased it here. He wasn't happy with the price, but it was cheaper than replacing the entire unit for me. That extra 20% surcharge for expedited shipping seems excessive. Also, that I had to pay for taxes outside of the payment plan made through Affirm was also suspect. Since I had to follow up on why the unit hadn't yet been shipped and was given that reason, I feel it caused an unnecessary delay. It was a heating unit and I had to endure a week of weather in the 40s without it. Finally, there was a disconnect between the shipping time frame given to me by the person at Budget. Thankfully, I received the item a day after speaking with them and not the later date. I had hoped since we were all in Florida, this would have been a more streamlined process. I do wonder if the very similar looking part I saw on Amazon, for less, would have arrived faster. Especially because the tech realized this was a bit different than what he expected. I am grateful that he was able to make it work. In summary, I am grateful overall, but wish this had been a smoother process.

I just received my replacement for a broken heater and it is also broken.

Ordering was easy. Budget Heating contacted me to ensure the order was correct and walk me through the process of receiving the items. Two mini-splits arrived in good shape and on time. Project is underway!

Friendly and easy service for my purchase. In state delivery was within a week. I will reccomend and use them in the future.

Yes I received my order it was a week late AND Damaged, it looks as though Yellow freight dropped the package causing severe bending of the top piece of metal…I didn't notice it till I actually opened the box and plastic wrap

I ordered 2 Gree Flexx systems for my house. Budget had the best pricing and fast flexible shipping. When one of the heat pumps was damaged during shipping, Budget even got a new one out to me in time for my installation date. Highly recommended both Budget Heating & Air and the Gree Flexx system (it's incredible).

Ordered heat strip from budget and they delivered, quick and kept me informed

I scheduled Budget Heating and Air to come for a diagnostic report on my existing A/C source on Monday 9/10/2022. On Sunday my A/C system went out. Budget owner, Scott, came on Monday, reviewed my issue and had service men there the same day. It was fixed and cool in under 2 hours!
They were great! I highly recommend this company. Barbara and Larry C.

Was very easy to deal with and staff had plenty of knowledge

The Team in Houston location did an amazing job. I recommend their service to anybody working on their AC systems

VIC WORKED WITH ME FOR A WEEK TO PURCHASE THE PROPER HVAC SYSTEM AND TO GET AN INSTALLER. HE WENT BEYOND NORMAL SERVICE TO HELP ME. INSTALL TOOK ONLY 3 1/2 HRS FOR A COMPLETE INSTALL, INCLUDING OLD SYSTEM REMOVAL. VIC AND THE INSTALLER SHOULD BE PROPERLY RECOGNIZED

Excellent phone service and technical support. Furnace arrived when it was expected and not damaged. Really appreciate the great customer service.

Budget heating and air did a great job. They did everything as promised. They communicated well. They helped me with questions and they followed up. The AC unit was delivered on time. Everything was top notch.

When my item arrived. I noticed some slight damage to components. I emailed them photos and a description of it. They quickly replied and shipped replacement parts free of charge. I will definitely use them again.