Blackmagicdesign.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
You can download and use DaVinci Resolve for free. Instead, I purchased a copy for hundreds of dollars. Why? One reason was an expectation of getting support when I need it.
Today I found out that my expectation is not going to be met. Without getting too embroiled in the details, I will say that I wanted to know more - something, anything! - about the encoding option "Constant QP". There's a 4,000+ page reference manual for Resolve, but it says zilch about "Constant QP". "QP" doesn't even turn up in a search of the PDF. So I contacted Blackmagic Support.
The answer I got back defined what the letters stand for - Quantization Parameter - but included no information that would actually help me use it. Instead, I was directed to the Blackmagic Forums, a place where any moron can and does post incorrect information about Blackmagic products. To put it another way, instead of providing the needle I asked for, Support directed me to the haystack.
Tip for consumers:
Paying for Resolve doesn't mean you will get good support. I recommend using the free version.
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