ApplianceZone

The parts arrived and were totally worthless. Not OEM. Not close. Oh Yeah. I got what I paid for and then returned them. These are not the parts you are looking for. This is not the vendor you want. They did not email an order confirmation. Stay away from these folks. Their abysmal reviews say it all.

Phones all state out of service.No viable way to contact. Companies like this should be removed from the internet by the Federal Trade Commision. This is. Probably crook running a business from his garage with no running capital because he pockets everyone's money. Hopong this place runs out of money. I will be contacting Visa to report them hoping to get them shut dowm.

So I purchased this Samsung water dispenser paddles! July 1,2020 I go check July 9th, 2020 still not fulfilled! After emails bouncing back I then contact PayPal. There is no phone number to contact these people at appliance zone so you have to rely on emails ( horrible). So I asked for a refund because the item was not in stock and would not be until July 22-30,2020 after getting denied a refund PayPal gets involved and this person gets highly upset that I went to PayPal to get my refund. PAULA ALLEN Email me and said that since I went through PayPal that now I will have to wait to the last possible day for her to answer PayPal's request! I told her I would wait patiently because one way or the other she would have to refund me 115.00 her answer was PayPal has ny money get it from them! Well I did I get it from them and they took it from her! Nasty person nasty place to do business and if you do use PayPal at checkout. Thieves never win... kudos to PayPal for an extremely fast refund...

Mistake with order - my fault (supposedly) - that's all good but in trying to talk to company - I was depressed how poor the customer service is.

ApplianceZone
1203 Highway 62 NE,
Corydon, IN *******

Thrifty Appliance Parts
1203 Highway 62 NE
Corydon, IN *******

Speedy Appliance Parts
1203 Highway 62 NE
Corydon, IN *******

All three are the same business with the same scams. They charge up to a 50% restocking fee and you pay to ship both ways. I'm not wasting more time and money trying to get e partial refund. The part is going in the trash. Buyer Beware!

I ordered knobs for my stovetop that they claimed were for my make and model. They did not fit. When I spoke to them they said I should use a pair of pliers to "adjust" the posts that they push into. I dii not want to do that to my $500 stove so I sent them back. Besides making me pay to have them sent to me I also had to absorb the charge to ship them back PLUS a 20% shipping fee. They also included in their correspondence a website for their sister company (Appliance Zone.com) that carries OEM products at a price higher than the manufacturer. And now they will be sending these parts that have not been manufactured to spec to someone else! Deceptive, dishonest, and dirty.

See a lot of poor reviews. After market door handle for my Whirlpool washer was $2.00 from ApplianceZone plus $6.95 shipping. Part from Whirlpool was around $35.00. Ordered on Friday, showed up Monday. Poor reviews from others had me thinking twice but thought I would give the after market a shot, not much to lose. Glad I did, couldn't be happier.

I ordered parts for my Whirlpool dryer and the parts not only arrived quicker than expected, they were less than what I had seen from either Whirlpool direct or other online parts providers. Parts were first class and worked like a charm.
Frank Y.

Three weeks after I ordered parts for my dishwasher, STILL nothing!
Each time I contacted them, they said, it's on it's way or we're waiting on the warehouse or some other excuse. They promised tracking info that never came. Would not give me a refund until I opened a dispute case against them with PayPal. Only then did they give me a refund.
Stay away from this scam company!

I ordered a part from their website and selected 1-2 day shipping, which was listed at $16.95. When I went to pay for my order, it had increased to $17.95. I needed the part quickly, so I paid it. My order should have arrived on Wednesday, but didn't arrive until the following Monday. I ended up having to find and purchase the product locally, which took a considerable part of my day. I asked for a refund from Appliance Zone and they refused! Will never consider ordering from them again.

I ordered an ice maker online. The wrong model was sent. And it had damages to it. So when I emailed them to ask about the damages. They told me to file a claim with my post office. I am livid! Whoever that handles the emails shows no sign of helping or trying to resolve anything. They completely blow you off.
Do not use this company. If anything is wrong you will be left hanging

I ordered seals from my refrigerator and freezer, but before they came in I was called away on a family emergency. My refrigerator had to be replaced while I was away.
When I return home I emailed Appliance Zone and requested a refund. I was told that there would be an "up to a 20% " charge for restocking, depending on the condition of the packaging. I never open the boxes and returned them just as they were sent to me. They charged me they the full 20%, which amounted to $47.00.

I ordered a heater assembly for my LG dryer. Took about 10 days but finally got there. When it arrived there were baby birds in my dryer vent. Not wanting to kill the babies I held off on installing the part. After about 2 weeks they were gone so I took apart the dryer to repair it. I opened the box to install the heating element and found it to be broken. Immediately sent an E-Mail to ApplianceZone.net
Explaining receiving a broken part. And requested either a refund or a replacement part.
This was customer service agent Paula Allen's reply to me.

Good Afternoon
This order was delivered over 2 weeks ago. As stated on our site.
In the event that your order has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
USPS DAMAGES
If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund.
They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order.

Me:
Dear Paula,

This damaged part likely has nothing to do with the USPS as there was no damage at all to the box. The part was most likely broken when it shipped. Your company probably didn't box the item and you didn't open the box to make sure the part was good. The box was in pristine condition.
I just read your policy and it states, In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
Now when reading your policy a couple of things stick out tom me. First of all it states to please notify customer service within 3 days. What I immediately focus on is the word "please," what it doesn't state is that you "must" notify customer service within 3 days of receipt. And secondly it states we cannot "guarantee" a replacement order, what it doesn't state is that you "will not" or "won't" offer a replacement. So based on that loosely worded policy I believe it opens the door to the possibility of me getting a replacement part and I politely request a replacement unit. If I can go on your site right now and order that exact same part then that tells me the part is available and you could send a replacement part if you really wanted to please or make right with the customer. I didn't break the part, it was sent here already broken. Trying to deny me customer satisfaction for a 38.00 dollar part based on a loosely worded 3 day policy just doesn't seem right to me.

Respectfully and gently submitted,

William

Her:
Good Afternoon

Our policy is clear, we need to be notified with in 3 days. Your claim at this point would be with the carrier as there are time limits on these. Let me ask why this was not inspected for over 2 weeks?

Me:
Do you read E-Mails? I explained in my original E-Mail that this broken part isn't on the post office. There is absolutely no damage to the box at all so why you trying to pass the buck to them. I'm absolutely certain this part was broken when it left your warehouse, it was probably broken before you guys even received it, broken from the factory. I offered to send pictures of the box and the broken parts. I also explained in my original E-Mail why I waited a couple of weeks to install the heating element. At this point the dryer has been broken for a month but there were baby starling birds living in the dryer vent and I didn't want to kill them so I waited for them to vacate. When they finally left I took the dryer apart and opened the box to install the new heater and found it to be broken.
I don't think your policy is very clear at all and I explained why in the second E-Mail I wrote to you. But that's cool if you guys are going to stand on that weakly worded policy that's fine. I also noticed on that link that you sent there is no paragraph titled refund policy at all, nothing about a refund policy is mentioned so I see what's up. Anyway I'm not going to go back and forth with you. If you are going to enforce such a loosely worded policy for what amounts to maybe 20 dollars your company cost then so be it.

Later that night I read so many negative reviews of this company. I have never seen so many 1 star reviews. I never heard another word from her.

A few months ago I purchased a computer board from appliance zone. The item was marked as "New" on the website. Upon arrival the item was clearly marked "reconditioned" and the item did not work. I contacted appliance zone. While I was communicating with them about the item marked as "New" they changed it to "reconditioned" on the website and told me that it never was advertised as "New." Appliance Zone now told me that I would have to pay for shipping and restocking fees.

After being lied to, I contacted my credit card company and they agreed that I should withdraw payment. I withdrew payment of $153 from my credit card to appliance zone and now I received a "bill" in the mail for $200.07. The letter is poorly written and ends with...

"We understand medical billing is not always simple to understand, but we can help."

Clearly they just copy and pasted something they found on the internet and have no idea what they are doing.

STAY AWAY! This company is complete garbage and I'm reporting them for fraud in IN and ND.

Before I'm forced to write a poor review... I'm trying to get in touch with Orlando. My refrigerator still isn't working despite changing out a part. Could someone please get in contact with him to call the person who's refrigerator he worked on on Friday in the ******* zip

I bought a part for my washing machine, before I receive it, I found out that I don't need this part. Try to return it for refund or for credit, they refused saying the part has been used. Never use it, the only reason I open the box is to stick order paper inside for my refund.
When I open the box to put the return paper inside I found it that the part has no protection or bag or even instruction, when I tried to explain what happen my email only, they stop respond. I lost my $118 also I lost the part because the refuse to return it to me on my expense.

They said it was free shipping but the included in the price for the shipping. Worst part it got lost in the mail and they did not insure it. FEDEX told me the shipper which is appliance.com needs to file it to Fedex. BUT they don't want anything to do with it. This company bis a RIP OFF! BEWARE. I have proof the fedex did not deliver.

Ordered simple water filters for my Kitchen Aid frig.
Figured 5 to 7 days shipping time. Two weeks later contacted them through "live chat" ( can't speak to a real person) and was told they were on backorder. Decided to purchase somewhere else because they couldn't tell me when they would ship. Cancelled the order and decided to check my account for the heck of it. They had already charged my account and a few mintues later received an email saying I would be put at the back of the line if I cancelled. I emailed them back and confirmed I wanted to cancel the order. No response back until 2 weeks later when I got a confirmed shipping email. Contacted them and was told they never received a cancel order.
To top that off they sent me two generic filters that I could have purchased from a dozen places for $12.00 a piece instead of $44.00 a piece.
These people are running a scam on people so STAY AWAY!

When they ship a part and something is wrong with it they will not replace it, STAY AWAY! The part they sent me was not any good so they said after I called they said to bad but it is what it is

Ordered a part on Dec 18,2016. Received a confirmation on Dec 21,2016 that the part has been shipped. According to the tracking, it came to south heaven, MS on Dec 24,2016. Than it just stopped. The estimated delivery date was showing Dec 28,2016. I did not get it. Waited next day. Did not get it. Later in the day I called and found that there was no live person to talk to. So, on the chat I told the lady what was going on. She told me that the carrier would have to be contacted by me. Why me? Anyway, next day ( today) I found email telling me to get in touch with fedex claims and file a claim and wait 2 to 3 more days before the company can send me a replacement. I told her in the email that I will wait till jan 02,2017 for my part and than contact my credit card company to dispute the charges. No solid answers given on the situation.
Will not deal with this again and advise all to stay away also.

Fast shipping, great online help and they price match! I've ordered parts for my Maytag and Whirlpool machines as well as my Kitchen Aid mixer. They are the best!

As i suspected this company has no intentions of refunding the money for the wrong part. At least they acknowledged they received the part on 12-22-2015 and as of 1-11-2016, all they have to say is

" I sincerely apologize for the delay with your refund. I am personally contacting the Credit Department to process your refund right away. You will receive an email confirmation once the refund has been processed on our end. Please let us know if you have any further questions or concerns. Thank you!
Brittany A."
If you read there return policy it is a wonder they admit to receiving the part.
" Authorization does not guarantee a credit. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. Appliance Zone has the right to refuse any unauthorized package. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.

Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund. I will never do business with this company again.

My next call is to the credit card company to try for a refund from them! This company is in the business of stealing!

Stay away

CAUTION!
My first experience with ApplianceZone will be my last. They notified me that the part I ordered was not available and stated that it was sold out with all of their suppliers. Upon requesting a cancellation I realized that they had already charged my account. They would have to get "permission" from their warehouse before they could cancel my order. I requested a phone number and name of someone I could call. "We are an online company" was the response I got. My account was credited and the order was cancelled. I feel fortunate given their lack of customer service and horrible reviews. I will be more cautious in the future.