American House

We provided services to this assisted living facility, and they have not paid their bills. They late cancelled twice and feel they should not pay for two sessions we provided the seniors who live there, and they have not paid for the other services provided which they do not dispute. They have had to be prompted to respond to any invoices we send. The activity director and executive director promised several times to send us payment for our services and has not followed through.

There has been one excuse after another from the management who claim they never received the invoices – apparently, their staff did not pass the invoices on to management despite multiple requests from us to have them pay the invoices. This must justify why they are totally unresponsive, do not tell the truth about sending payments and then do not follow through when they promise to send us payment.

This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.