Allbirds

I purchased 6 pairs of Allbirds shoes over approximately 4-5 years. Three pairs were their "tree" versions which have a nylon type material. While these shoes are comfortable, every pair of these "tree" versions wore through the toe area within 6-9 months of use. I probably wore these shoes 2-3 times per week during these periods. Allbirds did not accept responsibility for the premature defects of their shoes and after contacted, refused to provide a refund, credit or replacement. While I spent approximately $400 for three pairs of shoes, each of which had the same product defect, they only offered a $25 gift card. I considered that an insult. I will never buy another product from Allbirds. In my opinion, their products have poor workmanship and/or materials and are not worth the price charged. They do not value quality or their customer base.

I have been reassured and lied to multiple times by a couple staff members on receiving a pair of shoes that were sent to me in the wrong size. I was told i would get the shoes I had originally ordered in the correct size. That never happened. After reaching back out twice, I was again reassured that my order would go thru and that I would receive a confirmation and tracking number. That also never happened and now, after having to initiate another line of communication with them, have been told I will have to submit for a refund. Worst customer support I have ever experienced.

While the comfort of the shoes is amazing, the quality is horrendous. I bought a pair and wear them maybe 2-3 times per week and the big tow area material is already worn thin with holes. The shoes were $150 and not worth it at all! They didn't even last six months. Do not waste your money on them, as they are poorly made with poor materials that wear out too quickly!

Wore Tree runner for two weeks on a vacation, the toe area broke through around 4-5 days, and had to throw them away. Waste of money!. Emailed Allbirds customer service, pretty much blaming me for getting the wrong size ( I obviously know my own shoe size) and walking too much in humidity. Didn't offer anything, not even a coupon code for next purchase. Never again!

I bought 3 pairs of Allbirds Tree Runners over a period of 3 months because I have narrow, bony feet and these shoes had a snug, comfortable, supportive feel around the foot which is hard for me to find. Within less than a year, all 3 pairs were worn through with holes. This has never happened for me with any other brand of shoe. But the main problem is, they are absolutely hazardous to wear in wet weather when the sidewalks are slick. Worse yet, I made the mistake of wearing them while walking my dog in the dark. I stepped on a couple of gravel rocks were on the paving while walking swiftly and there was no grip on the shoe tread to stop the intense slide of my feet and I went flying head over heels. This never would have happened if I'd been wearing my Palladiums or even my old Skechers. I think Allbirds are good for light indoor wear on a carpet and that's about it. For the price they should last longer and be safer.

Unfortunately although the shoes were comfortable i found them to be poorly manufacture. I have had 2 pairs of Allbird shoes fail within only 6 months of low wear use (in carpeted office). They did replace one pair but failed to replace the second pair. For an expansive shoe this is clearly unacceptable and very poor customer service.

I bought two pairs on December 30th 2022. I only wore them to work; 12 hour shifts 3 days a week. They began forming tiny toe holes about 4 months ago. I can't wear them to work anymore (October 28th 2023) because of how big large the toe hole is. I wish so badly this weren't the case because I truly loved this shoes

Love my All Birds- but after 3 months my toes go through- I have 4 pairs and it's the same problem with all of them. It is too bad because they are so comfortable.

After about 2 weeks of wearing they are coming apart at the toe from the seams. I have pink ones and I paid 140 dollars plus taxes for them. My toes get wet in the weather and they also have alot of discoloration on them. Total crap. If you want a truley water proof shoe consider buying a vessi shoe

Bought a pair of sugar zeffers, after a few months the strap broke. Sent pictures to customer service and they refused to replace them - now trash

I recently purchased a pair of Wool Runner Mizzles from the AllBirds site. The size I chose fit me perfectly (I'm usually a 7.5 or an 8, and all of the AllBirds size 8s that I ordered fit me perfectly). I took the Mizzles out for a trial stroll around the neighborhood, and it only took 5-10 minutes for the back of my heels to start feeling violated. I was wearing a pair of thick black socks, too.

When I got home, I inspected the backs of the shoes. No wonder I felt like my heels were getting shredded -- the threads used to sew the plastic protectors on the back of the shoes are all exposed. There's at least an inch of horrible thick threading back there, fat enough that I could feel it THROUGH MY SOCKS.

I immediately ordered a pack of Dr. Scholl's heel liners, and applied them to the backs of my shoes. Instant relief.

Other than this glaring design flaw, I love these shoes. But, AllBirds, listen up, if you need to sew a plastic protector to the back of the shoe that badly, at least cover your horrible sewing job! These threads are chewing up people's heels. Personally, I don't think the little piece of plastic is more important than wound-free heels.

Here's hoping that AllBirds gets this memo.

Everyone else -- if your heels are getting chewed up when you wear these things -- it's not you. It's these threads!

I bought this shoes around 6 month ago in the 5th ave NYC store, wear them very seldom for the evening walk and have problem with the sole. Contacted customer service last week for help, they asked to send them pictures and after told me "Thanks for the information" but no help.
Aleksandr Barsky

The shoes don't wear well, particularly in the toe area…I've worn my toe through on several pairs. Now, I know not to wear them for any distance walking or running. I've been wearing shoes for decades, and literally no other brand of shoes I've owned and worn have my toes popped through the material! I recently purchased a pair of underwear. Their fit was nothing like the photo, even after sizing down, the leg holes were too large, enough to make them unwearable. I then tried to leave a review on their website, but only "randomly" selected customers can leave reviews! What kind of company operates this way?!

Aside from the poor quality shoes for the price - I don't normally get smelly feet, but after wearing allbirds even on a cool day my feet are swimming in sweat and absolutely stink - allbirds has been rated as low as fast fashion companies such as ASOS for their shoddy business practices.

An excerpt from Remake's recent report:
"AllBirds continues to disappoint, scoring low across all assessment categories, but notably earning zero points for Traceability, Commercial Practices, Raw Materials and Governance. The few points it has managed to muster have only been awarded for disclosing a Supplier Code of Conduct, using minimal packaging that is FSC Certified and FSC Recycled Certified, as well as for their resale program, AllBirds ReRun.

Aside from these few positive developments, the company has fallen severely behind in its supply chain, environmental and corporate governance disclosures. Equally inadequate are its emissions, water and chemical reduction targets — the latter two of which appear to be in rudimentary form. While AllBirds states that it is 100% carbon neutral, this achievement is largely attributed to the purchase of carbon credits, which by no means absolves the company from responsibility for the emissions it continues to produce as a result of both its own operations and those which occur along the supply chain.

It is also worth noting that AllBirds has no formal animal welfare policy, an especially concerning fact given one of the company's primary materials is wool. With a reputation for greenwashing and an obvious ambition to scale its business, AllBirds can hardly be called a sustainable brand if it fails to meet even the most basic levels of transparency."

TLDR this company is not even the least bit sustainable and the shoes are sh*t and overpriced anyway

So I have been wearing allbird wool sneakers for one year. Honestly, the shoe is fine. Not great, not awful. BUT, beware that the back of the shoe piles after wearing because it's made of wool-like material. Meaning that the backing gets bumpy and rough. This issue resulted in several blisters on my heal, which sucked. I now have to wear thicker socks to protect my heal.

Shipping said would be here by yesterday. Sat at their store for a week before being shipped out. Then sat in Indianapolis for 3 more days. Now it says pending date for arrival. Called store to have them track the shipment, they refused to do it. About to cancel the credit card transaction clearly fraud. Doubt they even sent the shoes.

I bought my first pair of these about two years ago and after wearing them about ten times they developed a hole where my left big toe would be. I contacted the company with pictures and they agreed to replace them with the exact same shoes. After wearing them about 5 times they developed the exact same hole in the exact same place. By the way, long toe nails are not the issue.

While I find these shoes very comfortable. After 6 months of my first pair I bought a second, but was cautious as my first was showing that my big toe pressed into the top material. Well, now 1.5 years of wearing the first pair 3x/wk to work (the soles still show very little wear) they now have a hole starting on each of this first pair. The company has no warranty for this and no ability to fix it. So beware of you have toes that might poke a hole. For the price I'd think the material would be more durable.

I bought 4 pair of Allbirds (not cheap) and 3 of the 4 pairs are getting rips in the material by the toe. I rotate these shoes with other shoes and only wear them to work so not a lot of wear and tear. Even with 2 years of COVID where we went nowhere and the shoes just sat they deemed the damage as results wear and tear. These are expensive shoes and should last longer than that. I am sure other shoes would last longer. I will never by these shoes again. Didn't get my monies worth. Very disappointed on this company.

Last two orders: first one, sent me the wrong size shoes, and the process for returns is bothersome to the customer (they won't just mail a paste on label; I have to print one out, tape it, take to a UPS store not the post office, etc). Next order yesterday - I thought I had completed the order but got an email saying the items were still in my cart. So I re-ordered. You guessed it - that resulted in a double order/ double charge. Called cust serv & she actually chuckled, "yeah those emails go out." Well ha ha ha shame on me for using this company. It's "in transit", they won't recall it, so I'm getting two orders of shoes and_I_ will have to return one before getting a refund. I will not order from Allbirds again.

When you first receive your allbirds you'll love them, but when you see the holes come through you'll ask yourself if the $130-$160 was worth it for 6 months of light wear. Googled and seems to be a very common problem by internet complaints. Surely the company would have figured a way to solve this design flaw after years of being in business and IPO'ing? Feel very unsustainable - both environmentally and hippocket wise - throwing a perfectly good pair of shoes out but for that one toe hole. Please fix.

I have 2 pairs of underwear from Allbirds. At first they are extremely comfortable. I will give them that, however the underwear only last a few months while only wearing the underwear once every other week or so and washing them on delicate. I wont be purchasing them any longer or asking anyone to purchase them for me for a gift. When customer service was contacted, they said they would give me a 10% off coupon towards another pair. I said so i get 10% off a $24 dollar pair of underwear that wont last a year and you wont replace them? She said thats all they could do. Dont waste your time and if you do, good luck.

After reading a lot about how great Allbirds athletic shoes were, I bought a pair. They looked great and after a bit they broke-in nicely. The problem was the tread. Within six months of walking a few miles a day, the sole on the right sneaker wore through. This is not acceptable. I then went back to my Asics, which had gone through a remarkable makeover while I was away. I could not be happier with the new Ascis. I gave Allbirds a chance and they failed me.