• Adore Cosmetics

Overview

Adore Cosmetics has a rating of 2.8 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Adore Cosmetics ranks 23rd among Cosmetics sites.

  • Service
    14
  • Value
    14
  • Shipping
    12
  • Returns
    12
  • Quality
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
27
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What reviewers want you to know

Positive highlights

  • This mask is part of the new Icon edition by adore.

Critical highlights

No critical highlights yet

How would you rate Adore Cosmetics?
Top Positive Review

“Great eye product”

Diane B.
8/14/23

I tried an e-product that was being promoted through Noga, a sales rep. From Adore Cosmetics, Tyrone Mall, in St Pete, Fl. She was great in performance and was on point with the product she was promoting. The product is Adore Cosmetics: Absolute Non-Surgical Application. Great job, Mrs. Diane Berry

Top Critical Review

“Belittling and bad customer service”

Eriel D.
1/27/24

If I could give zero I would. I had a reaction to their products. I called the next morning to let them know. I was told a manager would call me back. No one called me back. When I finally kept calling and managed to talk to the Manager 8 days later I was told that they needed to talk to Management to authorize a refund. I thought I was talking to management? She then went on the tell me their products are completely allergen free, which is impossible, and that I could not have had a reaction to their products. She said a reaction would have happened within 10 mins of application and I said that is absolutely untrue as someone with a child with contact allergies this is all lies. It is false assertions to say something is completely free of all allergens. Their website says refund can only be given within 14 days of purchase for unopened and unused products. I did not open or use anything. I have over $1500 of products I cannot use. I feel like they are trying to give me the run around to pass the date of eligibility for a refund. I will be taking this to the better business bureau.

Reviews (64)

Rating

Timeframe

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Reviews that mention popular keywords

icon edition (3)
Thumbnail of user ddberry16
1 review
0 helpful votes
August 14th, 2023

I tried an e-product that was being promoted through Noga, a sales rep. From Adore Cosmetics, Tyrone Mall, in St Pete, Fl.
She was great in performance and was on point with the product she was promoting.
The product is Adore Cosmetics: Absolute Non-Surgical Application.
Great job,
Mrs. Diane Berry

Thumbnail of user rachelh1422
1 review
0 helpful votes
May 7th, 2024

Avoid like the plague Adore Cosmetics in Brandon Mall. They utilize hard, pressured sales tactics once inside. You are held captive once inside and not released until you purchase a high priced device and/or creams. They do not tell you until after you make the purchase that there are no returns, exchanges only. Once you purchase they continuously try to sell you a different device that's supposed to be better than the one they just sold you for just $500 more. They keep on and on until you break down and cry. It was truly a stressful situation for which I want no one else to experience. This mall has a Sephora which is an ethical business and you will enjoy shopping for skincare products in a calm and thoughtful environment. In summary, AVOID ADORE COSMETICS.

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Thumbnail of user manart1
2 reviews
0 helpful votes
January 6th, 2022

I recently bought the vitamin c dark spot corrector. I've never tried it before. And you know it really works. My skin became more glowing and fresh

Products used:
vitamin c dark spot corrector

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Thumbnail of user erield
1 review
0 helpful votes
January 27th, 2024

If I could give zero I would. I had a reaction to their products. I called the next morning to let them know. I was told a manager would call me back. No one called me back. When I finally kept calling and managed to talk to the Manager 8 days later I was told that they needed to talk to Management to authorize a refund. I thought I was talking to management? She then went on the tell me their products are completely allergen free, which is impossible, and that I could not have had a reaction to their products. She said a reaction would have happened within 10 mins of application and I said that is absolutely untrue as someone with a child with contact allergies this is all lies. It is false assertions to say something is completely free of all allergens. Their website says refund can only be given within 14 days of purchase for unopened and unused products. I did not open or use anything. I have over $1500 of products I cannot use. I feel like they are trying to give me the run around to pass the date of eligibility for a refund. I will be taking this to the better business bureau.

Tip for consumers:
Bad customer service.

Products used:
I had a free facial and reacted and did not use the products I was sold because of said reaction.

Thumbnail of user malakk1
1 review
3 helpful votes
August 24th, 2018

I've been using Adore facial for a few weeks and I can feel the change to my face, much more smoother and healthy looking

Thumbnail of user adorec
Adore C. – Adore Cosmetics Rep

Hi Malak,

Thank you for your Adore Cosmetics Review. This is a great testimonial, our goal is to help the public achieve healthier looking skin.

If you ever have any questions or concerns, please feel free to reach out to us via email at support@adorecosmetics.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Thumbnail of user rominav1
4 reviews
7 helpful votes
July 21st, 2020

I've been using Adore's Hand and Body Origin lotion for several years and their Essence Facial Toner since 2018. Both of these products are simply amazing.

Thumbnail of user archiec70
1 review
3 helpful votes
June 8th, 2023

Me and my wife was at the mall when she got approached by a salesman when she went in the store my wife asked about a cream for puffy skin under her eyes the salesman sat her down in a chair and he proceeded to demonstrate this wonderful lotion when she asked the price he said 300 when my wife said that's too much money he put it down to 150. She said no walked out the store the next day her eyes are all puffy and red it's been 4 days since she had it applied to her eyes and still red and puffy the salesman was a very rude and pressuring person and trying to rip a lady off by over pricing the product I am not a happy guy right now I would off talk to him in person but my wife never told me till today

Products used:
Don’t know the name but it was brown and used a hair dryer to dry it

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Thumbnail of user laral93
2 reviews
0 helpful votes
January 12th, 2022

I do adore cosmetics. It is so nice to buy something new and try it. As to this site, I've bout some products here for two times and everything was great. No delays!

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Thumbnail of user keiral7
4 reviews
10 helpful votes
September 20th, 2020

I am super satisfied with this brand. I have a dry skin and I've been using their hand and body line for extra moisture and nourishment. Probably one of the best lotions and moisturizers that I had to use in my life. I just think their packaging should be better for this price.

Thumbnail of user barbarah743
1 review
4 helpful votes
February 5th, 2020

I recommend to everyone the vitamin c dark spot corrector. Seriously the best I've ever had my face looks so good. I use this at night and also the facial peel I bought for only $300 and it's lasted me 6 months. I still have like half the jar left for both products. I got the same package for my mom for Christmas. She's in love.

Thumbnail of user lanieh8
1 review
3 helpful votes
June 16th, 2023

I went in by myself one day to get a product they gave me a deal and I got a free facial they took advantage and wouldn't take no for an answer when I said I couldn't afford a 7500 item I didn't have to buy but they peer pressured I didn't buy but I had to make an excuse to even leave now I can never go back into the mall. The product we're good but the marketing strategy is not I almost had a panic attack because they wouldn't let me go with buying even though I payed for all my other items.

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Thumbnail of user vanyat
3 reviews
7 helpful votes
February 22nd, 2019

Their products do work but they wont so a mircaly at least to my skin meanwhile when I purchased them, I was guven a test where a sample literally worked in leas than a minute and did miracle on a model's skin

Thumbnail of user dianej590
1 review
2 helpful votes
June 5th, 2021

Our Adore Cosmetic store closed. Our representative told us that we were gold customers and would still be able to get our products from another store. Every time that I have called a different location, they have hung up on me. I was just on their chat line for 45 minutes. After I explained my situation, the agent never responded. I like the product but can not get the product that I paid for. We spent thousands of dollars. The customer service is non-exsistent!

Tip for consumers:
Be careful if you buy from Adore. They talk a good game but don't follow through.

Products used:
Collagen Set, Milk Facial, Toner, and much more!!

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Thumbnail of user pedror73
3 reviews
2 helpful votes
May 10th, 2019

Their 24K gold products are second to none. I really love them, they simply work like a charm. Definitely worth the price I paid

Thumbnail of user chriss2104
1 review
3 helpful votes
March 5th, 2020

Great products. Not a big fan of luxury branded cosmetics, but this brand seems to get what the luxury experience is all about. Products work well on my skin and I have not had an adverse reaction after six months of use.

Thumbnail of user lisas4425
1 review
7 helpful votes
August 12th, 2022

Do not buy any products from this company! I payed $900 and didn't know I couldn't return anything. The girl at the South Shore Plaza in Braintree MA just swiped my card without telling me much information. When I got home the boxes were DAMAGED. The products smell like chemicals... and I cannot return anything. I feel so stupid for being vulnerable for listening to her that my skin could look better :( I'm so so sad. Please do not buy from this con artist company. None of their social media pages look legit... if their products really were that expensive for good reason, then they would have A LOT more reviews and professional photos etc, but they don't. It's a scam and I'm unfortunately a victim.

Thumbnail of user juanar71
1 review
1 helpful vote
February 9th, 2023

Just had a Adore rep apply eye cream around my eye and it tightened the skin around my eye. Of course you don't see the wrinkle, it just tightens the skin. Once you wash your face your wrinkles are back.! I didn't fall for there sales tactic and lies.

Tip for consumers:
Burned my skin

Products used:
Eye cream

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Value
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Thumbnail of user triciad28
1 review
3 helpful votes
January 12th, 2019

My sister gave me their ICON line as a present but I wasn't sure about it since I've seen some good and bad reviews about their products. I have been using their ICON line for the last 2-2,5 months and so far its been an impressive experience. My skin is dark, but its toward the light tone and I am absolutely satisfied with the improvements. The products are very gentle to my skin. Never had an issue with them

Thumbnail of user claudiam156
1 review
7 helpful votes
September 3rd, 2019

I would not recommend any of the products. Their customers service is aggressive dishonest and rude. The manager was insulting and arrogant. My brother purchased several of their products for my birthday and they told never disclosed the price ran his credit card and charged him $1,200 for their eye cream. The put the receipt.in the bag and didn't say anything. We didn't realize they did that until we got home. Once we saw that we went back to the store and they started that they are not allowed to refund and to add insult to injury the eye cream they put in the bag was opened. They gave us a used product@ I will be filing a former complaint.

Thumbnail of user stellab30
1 review
6 helpful votes
February 12th, 2018

I'm always looking for anti-aging skincare products. I have tried many and they all probably do different things, some of them just don't work. Adore cosmetics is one that does. I have been using their CellMax kit for about two years now and I feel very happy with the results i have experienced. I have looked at pictures from a few years ago and I feel as if my skin has improved instead of it aging.
I recommend this product because it has worked for me.

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Thumbnail of user adorec
Adore C. – Adore Cosmetics Rep

Hi Stella - Thank you for sharing your Adore Cosmetics review with us. We are thrilled to read how our Cellmax kit is working so well for you.

If you ever have any questions or concerns, please feel free to reach out to us via email at support@adorecosmetics.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Thumbnail of user ashleys351
1 review
5 helpful votes
August 24th, 2018

While in Miami I purchased my first bottle of Adore Essence Toner and fell in love. I no longer need to wear make up because this toner has made my skin smooth, blemish free and brings out a look so perfect you would think I'm wearing foundation. These last two bottles purchased are to stock up again. Thanks.

Thumbnail of user melinal3
1 review
4 helpful votes
June 25th, 2018

Last month I ordered from Adore Cosmetics online and my package got here within 3 days, that's pretty impressive. Packages usually take between 5-7 days to make to Alberta when coming from the US. I ordered the Cell Max kit from Adore, my mother and I have been using it since 2015 and we see the difference every day. These are really good products that actually help with aging gracefully.

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Thumbnail of user adorec
Adore C. – Adore Cosmetics Rep

Hello Melina - Thank you for this great Adore Cosmetics review. So glad you were able to receive your products so soon. We are working with new shipping partners in Canada and they are getting the job done!

If you ever have any questions or concerns, please feel free to reach out to us via email at support@adorecosmetics.com or by phone at +1 (844) 377-7753 and it'll be our pleasure to assist you.

Thumbnail of user phoebeg12
1 review
2 helpful votes
January 25th, 2019

I tried their Sculptong Nexk Serum and I am so delighted I did. This product takes care of my brown spots and gives me the shape I need in minutes. Really glad I tried it because the reaults are so worth the price.

Thumbnail of user evangelistt
3 reviews
7 helpful votes
May 27th, 2019

Yesterday my kids and I was walking through Willowbrook mall located on 2000 Willowbrook Mall Houston Tx *******. As we was walking pass Adore Cosmetics an African American guy with an British accent stopped me and ask if I could follow him to his work station to demonstrate and product that The company was selling afterwards he Began to aggressively force me to buy the products I told him that I was considering coming back but first I need to finish up shopping for Father's Day. He loudly asked me in an angry tone, what's the difference you buying it now or when you return and so I told that I was going to come back because Adore cosmetics was not an priority to me when I was passing the store he then said with an attitude don't tell me you're coming back and you don't cause people always say that. Now I was getting very upset and I told him again that I will return so this guy had the nerve to say to me in front of my kids you probably want have any money once you buy the other gift at this point I was highly upset with him and I just looked at him but he walked away from me talking angrily about me while slamming the cabinets that the products was in as I walked out my son seen how upset I was and asked was I ok.

Thumbnail of user kimmies2
1 review
9 helpful votes
December 28th, 2019

My Brother had paid $4300 to purchased the six month facial program and some products from Adore at Willowbrook. He is a lack english speaking mid age man. He had planned to buy the program and products for me for a christmas gift. But he had no clue on what he was doing. They got him to signed up for the six months for men's program and purchase some products, and charged him $4300. The store Manager (Maya) was the one that had assisted him. When he had came home, he told me about it. I did not excepted the gift from him, first becauise it was too much money, secondly, I have been a Client once at Adore for a good period of 4 month and had spent over $2000 for the program and products that was guaranteed to work for age spots and dark spots, but did not work on me. The product claims to be organic, but made me break out. When they had sold this to my brother, they did not verbally tell him that there are no refund, only exchange within 14 day from purchased date. So however, I had called the store and spoke with Maya the store Manager. I told her that he needed to get a refund. She said per the store policy, they can not give him a refund. They can only allow exchange and for me to submit a form to Customer service email for review. This doesn't grant a refund, but might be able to work out on exchange. I had made it clear to her that he does not understand well english and that he needed his money back. All products were well sealed. She started getting aggressive, rude, she speaks over me and told me that I need to wait for customers service to contact us back withing 5 to 7 business day and that we will not get a refund, but possible exchange only. She tried to avoid calling me back after leaving her two messages. And when I called her after didin't hear back from her or the cutomer service, she started being very unprofessional and rude. We are still in the process of hearing back from the customers services regarding the claim. They have just scammed my brother for his money and now they are tring to give us a very difficult time to get his money back. In general, all cosmetics that are guaranteed to work or supposed to be a real good products, should also gauranteed your money back or a return for customers. This is a scam folks. They do not want to refund our money for products that has been bought from their store. It has only been 5 day and all products are sealed and has not been open.

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From the business

The research teams at Adore Cosmetics Organic Innovation have discovered that stem cells harvested from organic produce which is generally richer in nutrients than mass-harvested fruits and vegetables found in most supermarkets have profound impact on our skin. Using our patented plant stem cell formula, Adore Cosmetics products take advantage of the epigenetic factors of resilient plant stem cells.

In turn, this enables your skin’s own stem cells to self-renew while slowing down the aging process. Stem cells have shown great potential to treat critical conditions like Alzheimer’s or Parkinson’s disease. Adore Cosmetics uses the same type of technology for beauty using stem cells found in organic fruits and vegetables.

Company Representative

Thumbnail of user adorec
Adore C.
Adore Cosmetics Organic Innovation
Typically does not respond to reviews
Adore Cosmetics offers innovations in organic skin care products that are mostly powered by stem cells from plants. Using leading-edge technology, Adore Cosmetics uses stem cells from specific high-nutrient, organic fruits whose regenerative capabilities offer benefits for the skin at the cellular level. In addition, Adore Cosmetics products incorporate a range of other naturally based ingredients formulated after extensive research to deliver maximum effectiveness for general skin concerns, to promote anti-aging and help restore a youthful glow to the skin. Learn more at https://adorecosmetics.com

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