ActiveCampaign

Their customer service is the worst I have ever experienced across like companies. I had several issues with ActiveCampaign but the most serious one happened during a well-planned program launch where I relied heavily on them for the marketing piece.

I spent approximately two weeks going back and forth with their support team about my campaigns not being delivered during what could have been a lucrative launch. I included evidence of my claim and, instead of taking responsibility and resolving, they shrugged their shoulders. Ridiculous and unnecessary amount of time spent with them. They simply do not care about their customers.

I switched to activecampaign because I wanted to integrate survey monkey into our email newsletters. I did not want to have to recreate an entire new survey using contsant contacts survey creator. I did like the way you can integrate surveys into your email newsletters and it was very easy to customize your own newsletter, but they lack the ability to manage your client database. If you have multiple lists of clients that you target, they have no good solution to merge lists together and/or wipe bad clients off of all the lists in one easy method. To me that is critical for email marketing. Maybe I just missed on how to do this but that missing piece is why I didnt use active campaign for more than a couple months.