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24HourWristbands has a rating of 3.4 stars from 161,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality, and online chat. 24HourWristbands ranks 1st among Wristbands sites.
This company responds to reviews, but usually not within the first month
This is my first order. 24 full color cups. Murphy was a great help getting me through the process. Thank you and Murphy.
Waited over two weeks to be told they had not even began production on order. Rep had told me it would be here in time for event. Then when I called to get an update I was told it could be another week or so. This has happened twice now with this company and they can't give you straight information. Do not risk using this company they will not follow through
Waited over two weeks to be told they had not even began production on order. Rep had told me it would be here in time for event. Then when I called to get an update I was told it could be another week or so.
This has happened twice now with this company and they can't give you straight information. Do not risk using this company they will not follow through
Tip for consumers:
Don’t risk Ordering they you will be burned
Products used:
Wristbands
I ordered some lanyards on 7/7 and 3 weeks later I am still waiting for them. I have called customer service 3 times. All you get is a call center and they can't really give you any information. I also put in a support center ticket, but it takes them between 24 and 48 hours to get back with you. I was given a tracking number for the shipment on 7/18 with a delivery date of 7/21. It's not 7/27 and they still can't find the order that was never shipped - they just created the label. Very poor and unresponsive customer service. I will not order from this company again.
Hello, We regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give you a suitable resolution. We wish to serve you better. Thank you.
I contacted these guys on May 19,2023 to order drawstring bags for a family trip. I created a dispute with Amex because their billing comes as a different name that I didn't recognize. They contacted me to cancel the dispute, which I did and sent them confirmation. Since then I have have received multiple emails saying they have opened tickets to find out printing info which was selected at purchase and to say they never received the cancelation. The full payment has been paid to the since late May by AMEX. Still nothing has arrived so I called and again was told they don't have the dispute cancellation which is bull$#*! because they were paid. Now they won't refund my money or cancel the order without more documentation. DON'T order from these guys. They will give you the run around and attempt to keep your money. UPDATE: Filed another dispute with American Express. Why would it take anymore documentation to get your own money back when the order is canceled? Should be easy if they were customer oriented.
Tip for consumers:
Don't use this site and if you do they will bill you from another site (Stripe) not 24hourwristbands. They say they can't refund your money only STRIPE can even if you cancel the order.
Products used:
I am attempting to cancel and get a refund but vendor is playing a game of asking for more information even though they have been paid by AMEX
Hello, We apologize for the inconvenience. Please note that your dispute was still shown as active on our dispute portal. We contacted STRIPE saying that you withdrawn the chargeback & they asked us to provide a letter of withdrawal from the cardholder (that they've received from their bank). We contacted you back for a screenshot or a documents showing the card issuer withdrawn the chargeback. However, we have not heard back from you.
I can't even rate them, but I guess I will give it 1 star since it won't let me move forward, if I don't. They're the worst on delivery didn't receive my product on time which I needed for an event. I will receive after the fact. When I called they weren't very helpful regarding remedy it's like they have a robot behind the phone reading from a script. Will never order from this place again.
Tip for consumers:
Very upset and disappointed
Products used:
Hand fans
Hello, We regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give you a suitable resolution. We wish to serve you better. Thank you.
For a Texas-based American company - you should be ashamed of your deceptive web site and dis-courteous customer service representatives! Your options for 3 day production and prompt shipping are worthless, especially when a product is needed in a certain time-frame!
As for the quality of their products - Can't tell you 'cause the order has NEVER arrived!
Take your business elsewhere people! This business has an "F" rating with the local BBB for a reason!
Just wish I had read reviews that were NOT part of their website!
Take heed - You have been duly warned!
Update: Hello again, please know that as previously promised, in addition to the FULL refund, we have also shipped out the products via UPS Tracking Number: 1ZY2342W0390418091 which was delivered on 04/21. We genuinely hope that you like the products. We have kept our word on our end by providing you with the now complimentary products in addition to the promised refund which was previously processed on 04/06. We sincerely hope that this resolves the matter and we humbly hope that the corrective actions we have taken as a company to make things right is acknowledged. Again, we sincerely apologize for the inconvenience. Thank you so much for being patient throughout this process and have a nice day ahead.
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Hello Fred S, we do very humbly apologize for the confusion and hassle that was faced regarding the Rush production+Standard time frames having an estimated turnaround time. While it was in no way our intention to pose any inconvenience, we would like to note for reference that it is indeed disclaimed in the agreed policies. Having said that, whenever an issue occurs we try our best to resolve the matter as best as possible as we would never want our customers to be dissatisfied or upset. Please know that we are willing to provide a FULL REFUND in addition to shipping the items to you. We have also had a customer relationship supervisor personally reach out to you to address the matter. You have expressed verbal appreciation to the offer. We are please to hear that this is an acceptable resolution to you. We hope and expect that this acknowledgement and acceptance of the resolution is reflected in the feedback provided about our company on the platforms. This is to ensure factual data that, as a merchant, we have indeed tried to make amends and have provided a resolution that was acceptable to you. We hope you understand and we appreciate your cooperation. Please allow a few business days for the refund to reflect on your balance. For any further queries, please feel free to contact us directly. Thank you and have a great day ahead.
TERRIBLE Customer Service. Go somewhere else! After ordering $900 of teal and white custom pens I received teal and beige pens that were terrible looking. Then I went back and forth emailing the customer support team multiple pictures to verify that they weren't correct. After 2 weeks of emailing back and forth I was notified they would not reprint the pens and that they would give me 10% off a new order. Worst waste of time and almost $1000 for white, beige and teal pens that you can't give away.
Tip for consumers:
Do not use this company!
Products used:
Custom Pens
Hello, We regret to hear your experience and apologize for the inconvenience. If you are dissatisfied with the products received, please file a claim via the ticketing system regarding any issues with the product within 60 days of receipt. All claims must be submitted with multiple images clearly showing any defects or flaws on the product and the quantity affected. The images submitted must depict plausible issues with the product and identify as defects by the Claim representative. However, please understand that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed. We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, based on claim at hand. For more details, we strongly recommend you check Section 14 RETURNS AND REFUNDS and Section 15 DEFAULT PRINTING STANDARDS of our terms and conditions that was agreed upon before order confirmation. We apologize for any inconvenience. Please feel free to refer back to the ticket. Thank you. Regards.
Worst customer service and product…
Worst customer service and product management I've seen. Not only am I ordering a bulk order but what I approved is not what I received. They are making false claims of computer color matching when they in fact know that the items are no where near the color indicated online or the digital proof I paid extra for.
Tip for consumers:
Don’t use this site
Products used:
Debossed wristband
Hello,
We regret to hear your experience and apologize for the inconvenience caused. Please understand that the product color previews, are merely computer-generated images that will not necessarily depict the final product exactly. Also a same picture can show different color on different smart devices depending on the device's color contrast. Therefore our the pictures on our website are just approximate previews and do not guarantee an exact match. The actual colors might look a few shades darker or lighter due to the difference in monitors’ resolutions and due to the actual production color mixture.
However, as you are dissatisfied with the products received, we request you to file a claim via our online ticketing system with multiple images clearly showing any defects or flaws on the product and quantity affected. If the claim is accepted after verification, we can arrange for an acceptable resolution for the inconvenience caused to you. You can file claims for any issues with the product within 60 days of receipt. We apologize for any inconvenience. Please feel free to call us. Thank you.
Best Regards,
I ordered 24 custom mason jars, all 24 mason jars are damaged and unusable. The glass was protected by one piece of bubble wrap. I contacted their customer service team immediately and submitted all of the pictures needed for a full refund, I also offered to ship all of the items back. They are playing games with me and closing my support tickets without any responses. I have called numerous times and they keep saying "just be patient" "our claims department is reviewing your claim". Well, it's been over a week since I opened my first ticket. I have sent over 30 pictures of all of the defects/broken glass per their request. I have spent $323.43 on a product I cannot use due to broken glass and defects all over the mason jars that did not arrive in 1000's of pieces. Please please please do not use this company. Their product quality is embarrassingly poor and their customer service is horrendous.
Products used:
I couldn't use the 24 mason jars I ordered. They are of poor quality/completed shattered glass.
Hello, we regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give a proper resolution for your inconvenience. We wish to serve you better. Thank you.
I needed and extra branded table cloth in a hurry. So, I tried them...
After weeks, several phone calls, and MANY proofs the item was delivered. During the many proofs and calls I requested a white table cloth with a simple design which I provided. After weeks of frustration, I also ordered one from another vendor realizing this company was terrible, and getting it just as ordered very quickly. They delivered a urine yellow table cloth in a smashed up box from China. I tried to resolve the issue ($120) not worth my time but principal. I was told the colors are not guarantied to me exact. So, here we are with weeks of wasted time, frustration, out the money, a yellow table cloth in the garbage, a lesson learned, and some bad reviews. Great job, maybe stick to wrist bands?
Products used:
Branded table cloth.
Hello, We regret to see that we were unable to meet your expectations. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Please note that we are currently investigatiing the matter and we will give you a proper resolution. We wish to serve you better. Thank you.
It was very difficult to get someone to answer my questions in a timely manner and when they finally did I had already found the correct answer which they didn't give me.
Hello Angela,
We apologize if you faced any inconveniences while communicating with us. Communication via tickets may take up to a few hours; however, we also have the live chat option where representatives respond to customers is real time. Sometimes, it may take some time for a representative to get the information customers are requesting and we sincerely apologize if that caused any issues whatsoever. Please know that you can also directly call us as well. Our representatives are always available to help you out. We deeply appreciate the cause behind these bands and we will try our best to produce the items to your satisfaction. Thank you and have a nice day.
Regards,
24hourwristbands.com.
I was very frustrated that when I placed the order, there was an additional review needed because my CC billing address and shipping address didn't match. I work for a national company and make online purchases like this multiple times a day and have never experienced this before. Having to call in and get told the process and put on hold and not know if I was going to be able to get my order in time was unnecessarily stressful. Thankfully it all worked out.
I ordered tens of thousand from this group and many ordered were missings colors. They would never honor it. But really get me is that I made an order in Aug for 16,000 bands and the same order in Sept and they raised the prices by 33%. Avoid this company.
The company does things very strange! We ordered Coolies on a Wednesday or Thursday but didn't get our product visual email until Saturday with a phone call which was when we were informed current production would stop and changes would have to be charged for. Very backward thinking in my opinion. Product visual should have been approved before going into production. Beware!
Hello Serena,
Website previews are not available for all products. For future reference, please note that customers can always opt for a digital proof which is an effective tool in previewing and altering the artwork on the selected product, before it enters production. Please note that exact color matches are not guaranteed and print orientation may vary from piece to piece for promotional prodcts. Please feel free to refer to the terms for further information.
Regards.
Great products, fast shipping, and good customer service. As a non-profit, we need the most cost efficient means available. Our only problem was with reorders. While attempting to reorder the same items, you are still charged a set up fee. This was $20 for each item in our case. If we had known this before, we would have stayed with our previous vendor that only charges a set up fee once.
Products used:
Foam coolies, stadium cups, stick pens, buttons
Hello, We regret to see that we were unable to meet your expectations. Your review is important to us as it helps us improve our services. Our goal is to always provide you quality products with the most affordable price. Please understand that we have over 18,000 products online and get over 1000 orders everyday. Therefore, we are unable to stock every screens that was made to print an order. So, when you place a reorder, we may have the previous designs on file but the screens need to be made from scratch. Therefore, we charge setup fees every time you place the order. This is a one-time fee per order and it is constant regardless of quantity. We hope we were able to clarify. Thank you. Regards.
We had previously ordered premium coolies with 24hourwristbands last fall that are the green and orange (w/green logo) shown in the attached pictures. For a cheap give away koozie for our company, we were impressed with the quality. However, when we reordered a new shipment of blue and orange coolies, the blue slim coolie matched the previous version and quality; however, our new orange coolie is a completely different product with different a different type of screen printing.
The interior is black vs. the white of all the others. The orange is not what I would describe as neon. The screen printing is rough and shows grain due to the type of koozie. And the color is clearly not emerald green as was in our order.
We opened a ticket with 24hourwristbands to work towards an acceptable solution and the following was their response. "Hello Thank You for reaching out to us. Please note that we source our product from a lot of different vendors & at the end of the day not all of them are 100% match to each other. Slight variations on them are unfortunately unavoidable & cannot be considered defective. However, Since you are not satisfied with your order, as a sign of courtesy we can refund you 10% refund on your order for line item 3 still stands. Please let us know if you would be okay with that. We are sorry for all the inconvenience. We will await your response. Thank you Regards, Maeve."
A 10% refund on a $160 order that deems them essentially useless as a giveaway for our company is not an acceptable solution. We are extremely disappointed with the variance of their product and not being able to guarantee very similar products from one order to the next. Will not be ordering from them again.
Tip for consumers:
Products are not guaranteed to be the same from one order to the next due to the use of multiple vendors in their production.
Products used:
Premium Foam Collapsible Coolies
Hello, We regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give you a suitable resolution. We wish to serve you better. Thank you.
First time on this website. The reviews seem pretty cool, hopefully everything when come back in time. Very pleased with the price.
Nobody answers the instant messenger, the one time I got someone they didn't answer my question and disappeared. I tried emailing with no answer. I called the 1-855 number and finally reached someone. This whole process has taken close to 2 months and extremely frustrating to have to remake my design every time.
Dear Tessah,
We apologize for any inconvenience that you may have faced, please know that there is always representatives on our online chat feature except when there are shift transitions so there may be no one at that time but that is only for a short while till other reps come in. Also your order is on the pay later option so you have to approve the proof before we can charge your card and proceed with production. We suggest you approve your proof so we can move forward with your order, please call or contact us via our ticketing system for any further inquiries. Thank you.
Sincerely,
24HourWristbands.com
Had an issue with my art resolution which delayed my order. Fixed it quickly and was told by 3 different service reps that it would enter production 3 different times before it entered production. I payed over $50 to have it made quickly and shipped out fast. I recieved my order way later than i was supposed to as i am in the middle of a campaign. Wish someone would have been honest with me up front about it. Instead I wasted money on a service you failed to provide.
Hello Samuel,
We apologize for any inconvenience caused. Please note that we guarantee rush shipping time-frames. However, per agreed terms, please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy. Nonetheless, please feel free to contact our customer service team via the ticketing system for a partial refund on the shipping. If the delivery was indeed delayed, you will be eligible to a partial refund on the rush fees. Thank you.
Regards.
Items arrived late. I paid for a ship date and then was told in order to guarantee shipment by that date they wanted more money. When I did receive the shirts, The quality of the screen print was disappointing.
Hello Jodi,
We apologize for any confusion caused. Please be noted that standard delivery dates are ESTIMATED only and do not guarantee any specific in-hands date. The order may thus be received a few days before of after this stated date.The estimate delivery date stated on your invoice was 8/28 and the order was delivered on 8/29 and as such cannot be considered late as it is within the estimated time-frames. For future reference, please select both rush production & rush shipping to guarantee any specific in-hands dates. Thank you.
Regards.
I am a distributor of promotional products. My client needed 700 wristbands by a certain date. I ordered them within the stated time frame on the website then was told there was NO guarantee! Once I paid almost another hundred dollars, they were sent out the next day!! I had already told my client the price, so had to pay the difference out of MY pocket!!! Just NOT right! They should not give an in hands date and then NOT stand behind it unless you pay more!!!
Hello Jane,
We apologize for the inconvenience. Your order was placed with Standard turnaround time-frames & China customization. As stated in the agreed terms, Standard times are ESTIMATED, and the estimates depend on a variety of factors. Due to the epidemic in China, the overall ESTIMATED time-frames were unexpectedly longer. This however is also covered by our policies since our policies do state that the estimated time-frames are not guaranteed and if production exceeds 7 days it cannot still be considered late for Standard orders. Generally, standard orders do tend to finish within these time-frame but in case they do not, as in this situation, they are still considered within the standard timelines as per the agreed terms. Only rush time-frames are guaranteed. Since you had a deadline, we recommended that you have the option to upgrade to rush. Once the rush upgrade was made, the order was consequently expedited to meet and guarantee a deadline. We hope we were able to clarify. Thank you.
Regards.
This 5 minute order took 45 minutes! -- First I received an error 505 code and restarted order. Then I placed in the $5 discount code for EMAIL5--which negated my 15% discount and I had to reenter order. Then the site wouldn't take the password I input and had to do that several times. Then I was required to "enroll" in mobile notifications which I had no desire to do. Sucked! Less than 1 star.
Hello Gary,
We apologize if you faced any inconveniences while placing the order with us. We are always tweaking the website to make it more user friendly and intuitive and we apologize for any temporary time-outs or glitches that you may have faced. We are pleased to see that you could successfully place the order. Please be noted that the 15% discount was indeed applied to the order and orders can only have one coupon code applied. Furthermore, you have chosen the Pay Later methods; revised proofs will be sent to you shortly; please keep an eye on your email/spam folders. Once the proof is approved and the payment has been made, the order will proceed accordingly. We hope you will not have any further issues going forward. Please do not hesitate to call us if you require any assistance. Thank you.
Regards,
24hourristbands.com.
Customer service was inconsistent--some helped me to understand where my order was and that it was sure to be on its way soon, while others tried to get me to pay more money for a product that would have arrived before my desired date anyway. I received no order confirmation email and no way of tracking my order for weeks. Overall, the experience was very frustrating.
Hello Elizabeth,
We apologize for any inconvenience caused. We see that you had chosen Standard turnaround time-frames for your order. As standard time-frames are generally estimated times, no specific in-hands date is guaranteed. It may not have been strictly required considering the fact that you placed the order much ahead of time, however, the order time-frame did coincide with a Chinese Holiday, and per stated terms for standard orders the overall time-frames may be extended further due to these holidays; which is why the rush suggestion was made should you wish to absolutely ensure the specific in-hands date. However, our ticket representative should have estimated the overall turnaround more accurately and we apologize for any confusion caused. We are pleased that the order did not require any upgrades and was delivered accordingly. We humbly hope we were able to clarify and we hope you liked the products. Thank you.
Regards,
24hourwirstbands.com.
This is my first order. 24 full color cups. Murphy was a great help getting me through the process. Thank you and Murphy.
They lie and have no sense of customer service. They do not follow-up on anything and when you insist, they just keep lying about everything...
Tip for consumers:
Go somewhere else
Products used:
Wristbands and shot glasses
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Hello, We regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give you a suitable resolution. We wish to serve you better. Thank you.