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I was thinking of using this service for two web sites I have. Being a service provider myself I understand that some will always be unhappy. But there seems to be a common thread in these complaint reviews. Like the old saying, where there is smoke most likely there is a fire. Yext needs to change their business model and make it more user friendly.

asked by Bruce S. on 2/3/15

2 Answers
Thumbnail of user garyb92

We have two people working within Yext, and it is sufficiently user friendly. The level of pre-arranged support and tutorials is very high. People can get started with it without one tutorial - just fill in the blanks. Some people don't like working with computers and websites in general. For these people, there are a number of certified Yext partners who can be hired to manage Yext for you.

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Thumbnail of user yextp2

Hi Bruce!

Thanks for taking the time to provide your feedback. I know there are a lot of mixed reviews about us and I totally understand wanting to make an informed decision. I'm not certain about what common thread you are referring to, though. Could you maybe be more specific so I can help? I'd be happy to have an open discussing and discuss any specific concerns you may have! We can either continue the discourse here or you can contact our Support Team at (888) 921-8247 Monday - Friday from 9-5 ET.

Thanks,
Supervisor of Client Support - Yext

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