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Need the complaints procedure can't find it or will I need to go to the ombudsman

asked by Anne-Marie D. on 4/10/20

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HI ARE VETSHOP AND PETSHOP THE SAME COMPANY?
Hi don't know if you can help I ordered food from vetshop.co.uk I had an email to say it was waiting to be dispatched then I had another email from a different company saying it has been dispatched and I still haven't received it. The second email was from Petshop.co.uk are they the same company? Thanks in advance

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