Velvet Caviar Questions & Answers

Question 1

Question:

If i drop my phone will it be protected? If i drop my phone will it be protected?

Answer · 2015-10-19T07:26Z

Answer:

Hello Madison! Which case are you inquiring about?

By Emily S., over a year old

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Question 2

Question:

In the back of my ring stand there is the adhesive gray with a red . do i need to peel the red coating off to get to the adhesive. because it is not s

Answer · 2019-08-19T09:28Z

Hello Rhonda! Yes, you will need to peel the film off the back of the ring to expose the adhesive :)

Question 3

Question:

What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up? What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up?

Answer · 2019-07-15T04:50Z

Hello Amberlynn! I'm sorry to hear about the ring issue! We suggest that you make sure you press on the back plate of the ring from all edges and hold it for 20-30 seconds. Also, check to make sure the ring is sticky on all areas of the adhesive. We also suggest leaving it applied to the case & under something heavy overnight! The rings adhesive is meant to stick on any of our matte or gloss cases. It's best if you apply it immediately and press down on it hard to ensure it sticks firmly. However, rest assure the ring should adhere properly to your case if it is from Velvet Caviar :) Let me know if this helps!

Question 4

Question:

Do these cases break easily or leak Do these cases break easily or leak

Answer · 2017-09-01T05:25Z

Answer:

Hi Christina! Which case are you inquiring about?

By Emily S., over a year old

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Question 5

Question:

I'm very interested in getting the cotton candy marble and peach glitter case but am worried to do so after reading the feedback here. are they really that bad..? should i just try to find similar cases from aliexpress or ebay instead?

Answer · 2020-09-11T04:02Z

They're definitely good quality. I wouldn't hesitate. I have the pink glitter case and holo flakes case and holo heart. All are gorgeous and I've had the holo flakes case over a year no issues and the pink glitter and holo hearts for about 6 months

Question 6

Question:

Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do? Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do?

Answer · 2019-07-15T04:50Z

Hello Alice! Our clear cases do not turn yellow over time :)

Question 7

Question:

How far can drop test without hurting my phone? How far can drop test without hurting my phone?

Answer · 2018-11-22T05:05Z

Answer:

Hi Alese! Our cases drop test certified at 8ft :)

By Emily S., over a year old

Question 8

Question:

How to get the case off safely without breaking it and/or hurting myself? How to get the case off safely without breaking it and/or hurting myself?

Answer · 2019-02-06T02:59Z

Push your finger through the camera port as your pulling it off the top.

Velvet Caviar Questions & Answers

If i drop my phone will it be protected? If i drop my phone will it be protected?

In the back of my ring stand there is the adhesive gray with a red . do i need to peel the red coating off to get to the adhesive. because it is not s

What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up? What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up?

Do these cases break easily or leak Do these cases break easily or leak

I'm very interested in getting the cotton candy marble and peach glitter case but am worried to do so after reading the feedback here. are they really that bad..? should i just try to find similar cases from aliexpress or ebay instead?

Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do? Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do?

How far can drop test without hurting my phone? How far can drop test without hurting my phone?

How to get the case off safely without breaking it and/or hurting myself? How to get the case off safely without breaking it and/or hurting myself?

Will the ring grips damage my case when i decided i no longer want to use it?

Can’t see your question? Ask to get answers from the Velvet Caviar staff and other customers.

Velvet Caviar Questions & Answers

If i drop my phone will it be protected? If i drop my phone will it be protected?

What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up? What can i do to get the grig ring to stick? mine came in and its falling away from the case as soon as i pick it up?

Do these cases break easily or leak Do these cases break easily or leak

Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do? Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do?

How far can drop test without hurting my phone? How far can drop test without hurting my phone?

How to get the case off safely without breaking it and/or hurting myself? How to get the case off safely without breaking it and/or hurting myself?

On the magnetic chargers, the cable that comes with it, is there a wall block to connect it with your outlet in order to charge it?

Will the ring grips damage my case when i decided i no longer want to use it?

Can’t see your question? Ask to get answers from the Velvet Caviar staff and other customers.