UniformAdvantage Questions & Answers

Hi, Steven. Thank you so much for shopping with Uniform Advantage. I'm very sorry you have not yet received what you ordered. Customer satisfaction is very important to us, and we definitely want you to get your merchandise. Without your contact info or order number, though, I'm not able to look up the details. Please contact our Customer Service department and we'll be glad to assist right away. There are several ways to do that. You may call 800.283.8708 (Monday to Friday, 7am to 11pm, Saturday 10:30am to 6pm, Eastern). We can also take care of you by email or live chat; see our "Help" web page to do that: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. However you decide to do it, please do get in touch right away so that we can make sure you get the scrubs you need. Thanks for being a Uniform Advantage customer! -Robin Grose, Customer Service Specialist, Uniform Advantage

Hello Martha, Thank you for shopping with Uniform Advantage. Would you be so kind as to reach out to us via telephone, chat, or email to help you answer any questions you may have? Best regards, Paul Castro. Uniform Advantage ® | Customer Service Email: custserv@uniformadvantage.com Website: www.uniformadvantage.com Other questions? help.uniformadvantage.com

Hello Cledith, Thank you so much for shopping with Uniform Advantage. I would be glad to assist you with your exchange information request. Our U.S. shoppers have two options for completing an exchange order with UA. Option 1) Order your exchange item today by placing a new order that will ship free! Please return your item(s) for a refund using our easy, online returns portal. https://returns.narvar.com/uniformadvantage/returns Once your return has been initiated, you will receive a Free Shipping link in your return confirmation email. You may then click the link to place a new order for your exchange item(s) online now, rather than waiting until we receive your return package. Options 2) Send your exchange request with your returned items. Please return your item(s) for a refund using our easy, online returns portal and follow the steps listed above. Next, download and print the following exchange form. Please ensure the form is filled out completely and enclose it with the items(s) you are exchanging. Please contact our Customer Service department if you have any issues and we'll be glad to assist right away. There are several ways to do that. You may call 800.283.8708 (Monday to Friday, 7 am to 11 pm, Saturday 10:30 am to 6 pm, Eastern). We can also take care of you by email or live chat; see our "Help" web page to do that: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Thank you for being a Uniform Advantage customer. -Paul Castro Uniform Advantage

Hi, John! Thank you so much for ordering from Uniform Advantage. When your order is shipped, you should receive an email with the tracking details (provided we have your correct email address). If that did not happen or if you have lost that information, we'd be happy to track the package. Simply contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our "Help" page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp Thanks again for being a Uniform Advantage customer! -Robin Grose | Uniform Advantage Customer Care Specialist

Hi, Trisha, Thank you for considering a Uniform Advantage purchase. We know it can be quite a challenge to find the right fit for clothes when shopping online. Sizing can vary so widely from one item to the next, depending on brand, fabric, and style. For this reason, we provide a size chart specific to each individual item on our website uniformadvantage.com. Just go the page that shows the garment you are interested in and click on the link "Size Chart & Fit Guide" right below where the available sizes are shown. These charts indicate the actual body measurements (not garment measurements) that correspond to each size, so if you know your own measurements, you can choose the best size to order. Keep in mind, though, that, individual preferences as to how close to the body the clothes should fit also influence which size is the right one in each particular case. We always recommend that you try your purchased items on before washing them, just in case they would need to be exchanged for another size. Often our pants (and occasionally skirts, dresses, or other garments) will be available in Petite or Tall in addition to regular length. As a rule of thumb, we generally recommend the petite length for people 5'4" and below. Again, though, personal preference about how long we want our clothes to be is also important. The size chart will tell you the inseam length of the pants so you can have a more accurate idea of what length is best for you. Please don't hesitate to contact us if you need additional information. You can call, live chat with us, or send us an email, and one of our knowledgeable, friendly customer service agents will be glad to assist. You'll find details on how to get in touch with us on our 'Help" page: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Thank you again for your interest in Uniform Advantage merchandise. We hope to have the chance delight you with an order very soon. Sincerely, Robin Grose | UA Customer Service Specialist

Hi, Celia! Thank you for your inquiry and for shopping with Uniform Advantage. As you may know, we carry merchandise from many different brands, including our own UA exclusive lines. The Cherokee brand has a lot of loyal followers, and we are delighted to be able to provide our Cherokee enthusiasts with their uniforms. The colors you've mentioned are mostly spring/summer seasonal hues. We, too, are eager to see these light, cheery colors arrive! They will start to show as available early in 2022. It's hard to get exact dates of when items of a particular color or style will become available, especially with the current supply chain difficulties. Keep an eye on our website (and sign up to receive our paper catalogs, if you like) at UniformAdvantage.com. Thank you again for being a Uniform Advantage customer. Happy New Year! Robin Grose, Customer Service Specialist, Uniform Advantage

Hello, Annabel, and thanks for shopping with Uniform Advantage! The answer to your question is Yes, you may exchange items purchased online in one of our brick and mortar stores. We currently have nearly 30 retail locations to serve you in 9 different states; to find the one nearest you, simply visit our web page https://www.uniformadvantage.com/stores/. We also strive to make shipped-back returns/exchanges as easy and hassle-free as possible. Complete information about returns and exchanges may be found on our web page https://www.uniformadvantage.com/returns/. If you have other questions or need additional help, please don't hesitate to contact us either via email, live chat, or by phone. Details about how to use any of these methods can be found at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Uniform Advantage appreciates your business! Sincerely, Robin Grose Uniform Advantage Customer Service Specialist

Hello, Rosemary, First of all, thank you for your purchase from Uniform Advantage! I'm sorry that your order has not worked out 100% and you need to return an item, but I'm happy to report that we strive to keep returns and exchanges simple and hassle free. We are happy to accept your return with the garments in their original condition within 30 days of delivery (15 days in the case of seasonal colors and prints). The return shipping label included with your order is a UPS label. You may return up to 5 items with this one label, which is trackable and insured. It is prepaid, so UPS will not charge you shipping, but when we receive your return, we will deduct $8.99 from your return value to cover the cost of return shipping. You can schedule a pick-up on the UPS website ups.com or by calling them at 1-800-742-5877. If you are sending back more than 5 items or do not wish to use the UPS label enclosed with your package, you are welcome to return your items via the carrier of your choice. Uniform Advantage is happy to process returns that reach us by any carrier. We do recommend that you use a service that is insured and trackable. Also in your package, on the back of the invoice, is a return form which we request that complete, noting what items you are sending back. If you are requesting an exchange, please indicate what item(s) you would like in exchange. Include this sheet in the package with the items you are sending back. The return form itself does include instructions on how to return items for refund or exchange. If for some reason you can't find the return shipping label and/or the return form, you can always download one from our web site. The link below will take you to our web page that has the links to download that paperwork and will also give you detailed information on our return policy and process: http://www.uniformadvantage.com/pages/misc/return-policy.asp. Should you need additional assistance with this return or with anything else, please don't hesitate to contact our Customer Service department. You can send us a message or live chat with an agent from our web page: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. If you'd prefer to speak with us, we are at your service during business hours at 800.283.8708. Thank you for contacting Uniform Advantage. We appreciate your business and hope you will shop with us again in the future. Sincerely, Robin Grose Customer Care Specialist

Good afternnon, QueenMimi S., Thank you for shopping with Uniform Advantage. Unfortunately, without the specifics of your order, we are unable to answer your question or, more importantly, assist you in getting the merchandise you requested. If you have not already done so, please contact our Customer Service department; we will be very happy to help. You can leave us a message or live chat with one of our agents directly on our web site https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. If you'd prefer to speak with us, call toll-free 800.283.8708. Thank you for your purchase from Uniform Advantage. We hope to hear from you shortly. Your satisfaction is important to us. Robin Grose Customer Care Specialist

Good afternoon, Benay, We at Uniform Advantage thank you for shopping with us. We're sorry you have had this sizing issue. Customer satisfaction is truly very important to us, so we are eager to help you with it. Generally we are not able to accept for return garments that have been washed and/or worn. However, in this case it sounds as if we might be dealing with mismarked items; if so, of course we can exchange them for you. We'd need specific information about your particular purchase in order to do a little research. Please contact us via live chat or email through our website at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Kindly have your order number and/or customer account number handy, if you have them, so that our agent will be able to locate your account promptly to see exactly what items you ordered. Once we have the specifics, we'll be able to determine the next step in researching this sizing issue and getting you the garments you need. Thank you again for shopping with Uniform Advantage. We hope to hear from you soon. Sincerely, Robin Grose Customer Care Specialist