I am looking at an item that I would like to order but there are many negative reviews and the item is non returnable. What if I receive the item damaged or the item is incorrect etc.

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I am looking at an item that I would like to order but there are many negative reviews and the item is non returnable. What if I receive the item damaged or the item is incorrect etc.

asked by Mink Y. on 5/17/17

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Melissa C. [The Mine Rep] · Answer 1 · 2017-05-18T02:45Z

Melissa C. [The Mine Rep]

on 5/18/17

Mink, we have an incredible Customer Care team that would be happy to assist in any potential order issue. We are dedicated to making sure the item arrives on time and in the best condition and if it isn't we will make every effort to correct it. Additionally, we have a Personal Concierge team that can assist if you would like a member of our team to watch your order from placement to delivery and give you updates on the way! Thank you for inquiring and we hope you shop with us soon!

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