halara Questions & Answers

Question 1

Question:

Do these fit people with an actual torso? Do these fit people with an actual torso?

Answer · 2021-10-31T12:31Z

Answer:

No, they don't. I received my items and none of them fit. I can't get the bra to clasp around my back, and the leggings won't even get past my legs. I ordered both in large.

By J P. over a year old

Question 2

Question:

I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order? I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order?

Answer · 2021-08-15T10:47Z

Hi Amanda, Would you please send us your order number and Email address?

Question 3

Question:

How long does it take to get the items once you place an order? How long does it take to get the items once you place an order?

Answer · 2022-05-03T06:55Z

It will take longer than a week for them to even process your order. Then it takes two full weeks to ship because it is coming from China. It usually ends up taking around one month.

Question 4

Question:

I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous. I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous.

Answer · 2021-06-24T09:28Z

Hi Sheila, Thank you for shopping with us. We are more than happy to sort out the return issue if our products are not right fit for you. Please contact us via service@thehalara.com. Any questions, please feel free to reach out. Best, The halara team

Question 5

Question:

Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door

Answer · 2021-06-21T08:26Z

Hi there, could you please send us an email to our customer service team via service@thehalara.com. We will check out the order and the tracking record with you.

Question 6

Question:

Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings

Answer · 2021-06-21T08:22Z

Hi there, could you please send us an email to our customer service team via service@thehalara.com. We will check out the order and the tracking record with you.

halara Questions & Answers

Do these fit people with an actual torso? Do these fit people with an actual torso?

I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order? I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order?

How long does it take to get the items once you place an order? How long does it take to get the items once you place an order?

I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous. I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous.

Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door

Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings

I've been authorized to return clothes that are not flattering and don't fit, yet no address is provided for the return. what is the return address?

How do i return an order for a larger size?

Hi/ i want to order some leggings but ha e no idea which style to buy. i am a size 12/14 and i've lost the tone butt i use to have.

Can’t see your question? Ask to get answers from the halara staff and other customers.

halara Questions & Answers

Do these fit people with an actual torso? Do these fit people with an actual torso?

I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order? I think i may have ordered the wrong size how do i change it before it ships with out canceling the whole order?

How long does it take to get the items once you place an order? How long does it take to get the items once you place an order?

I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous. I read the first review and the girl said it didn't fit and it cost $15.00 to send back. why don't you have a phone #? makes me nervous.

Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door Who do i contact it says my package was delivered at 145 i went out side to get it and it was not at my door

Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings Why does it take sooo long to get the order? i'm wondering if i have to change something, return and get something back... thanks and greetings

I've been authorized to return clothes that are not flattering and don't fit, yet no address is provided for the return. what is the return address?

How do i return an order for a larger size?

How do you favorite something? i downloaded the app and there is a spot that is for favorites but no heart to favorite on any product.

Hi/ i want to order some leggings but ha e no idea which style to buy. i am a size 12/14 and i've lost the tone butt i use to have.

Can’t see your question? Ask to get answers from the halara staff and other customers.