Dear Sir,
I am from India & my customer id is 15828287. I placed the order No. 51941925 dated 19-01-2016 & I used my credit card No. Xxxxxxxx5012 for the purchase of Swanson products. Yet I have not received my order even passing 24 days. You have not intimated me when the order was shipped to me & what is the present position of the consignments.

Secondly I want to brought in your notice that following fraud transactions were made on my credit card on 09-02-2016 at 0.29 am & 4.34 AM at SHP*SWANSON HLT. I received the message on my mobile for these fraudulent transaction. The detail of fraud transactions are given below:-

1. On 09-2-2016 at 0.29 AM a transaction of USD 42.72 using my credit card No. 4xxx5012 is made at SHP*SWANSON HLT by some one.
2. On 09-2-2016 at 4.34 AM a transaction of USD 42.72 using my credit card 4xxx5012 is made at SHP*SWANSON HLT by some one.

I have not made any transaction on 09-02-2016 at SHP*SWANSON HLT. Nor purchased any products. I am astonished that how my card was used at at SHP*SWANSON HLT by unknown person. How the secrecy of my credit card was passed to some one who used the card for two fraudulent transactions at Swanson HLT. Where stand the secured system of Swanson who made various provision of security to avoid the fraud transactions like by entrust, tested for safety, BBB, NSF, seven leaf guarantee & seal of guarantee. This is the first time in my life that my secret information of credit card has been passed on to unknown from Swanson health products by some one who is not faithful to the company.
It is therefore, requested to inquire the issue and find the factual position of two fraud transaction. It is once again made clear that I have not made any transaction on 09-02-2016 with Swanson Health products nor placed order for any products. Plz. Get these transactions cancelled immediately under intimation to me so that culprit be punished. Early response plz.
Regards,
C. L. TEGTA
INDIA. CUSTOMER ID; 15828287

asked by CL T. on 2/14/16