Hi. Reading your reviews, it appears that most people believe that this site is either a scam or that they spend in inappropriate amount of time answering [more than?] preliminary questions before being declared ineligible for a survey (and, thus, accompanying pay).
However, I also know that it is rare for someone to be motivated to post unless they have a complaint, so I thought I'd try looking further into your company before writing it off. As your website, privacy policy, and other "documents" do not even provide the basics of pay, let alone address these other questions, I look forward to hearing back from you.
I realize that demographics, life experience, tastes and preferences, and other answers will likely make the occasional respondent considered "eligible" for an inordinately higher percent of surveys attempted, while others--especially those who fall within the most highly represented groups sought--are more likely to be "ineligible" for the majority of surveys, and, thus, the data as to how often one is accepted to comlete a survey to the point of compensation likely differs vastly, dependent on each applicant's circumstances, and so I understand that there are likely not a simple answer to my question and that, even if you have this info, providing the mean as average will likely be skewed by these outliers.
That said, I was wondering if you had any data as to the ratio of attempts to acceptance/completion that could be shared, in order to give me a sense as to the legitimacy of the complaints and/or the legitimacy of the company.
(Again, I understand these will vary among users, but even knowing, as a hypothetical example, that, "Among those who attempted >50 surveys, some users find that they are deemed eligible for approximately 20% or more of surveys attempted, whereas others may only be appropriate for 5% of those attemtped" or "Generally, we have found that, as long as they try a minimum of 18 surveys, fewer than 0.05% of our membership is ineligible for all surveys attempted: most will find at least 1 per 10 for which they are accepted, whereas, at the opposite end of the scale, we have at least 8.5% of users who are accepted for 65-80% of those attempted," etc.
I hope my question (and hypotheticals) make sense: for as many reviews along the lines of "I wasn't eligible for any surveys I tried," I don't recall reading how MANY attempts made up said "many" surveys tried (and know that, when denied over and over again, it's just as easy to have that feeling after only trying a [potentially acceptable, in context] few as it might feel were to one really spend hours answering, and being denied any compensation, for dozens, and I would love a context through which to read these [overwhelingly negative] reviews.
Similarly, do you have any information wrt how long it takes, on average, for someone to provide the determing information before learning he or she is has been deemed ineligible? [again, many reviews are quite hyperbolic, noting how the user spent "forever" answering questions before learning he/she was ineligible (and, thus, would not be compensated for the time spent: realistically, how much time and/or information is generally required to make this determination? (Again, realizing that all survey clients likely require different key information first, I do not expect a hard figure but knowing that, say, "In 90+% of the surveys taken, a determination is made as to whether the applicant falls outside the desired sample set either within 3 minutes (assuming the user is at least subliterate...), less than a dozen Likert-scale-esque, or fewer than 3-4 short answer quetions" would give me a very different sense of potential return of my time than, say, "Sometimes it can take up to 6 dozen questions and/or a 25-minute pre-survey to determine that a user is not right for this survey" (if these complaints are regarding lack of payment for investing levels of time for even a single survey denial that, even in a minimum wage setting, would result in several dollars' pay, then more than complaints need to be written).
Similarly, if you are able to answer these questions in any fashion, do you also have any index that could give a potential user a sense of how your completion rates and times compare with other sites in this space? Finally, as I know many of these surveys are more about data-mining than actual feedback, are there any levels of "opt-out" information sharing available, particularly if one shares information and then is deemed ineligible for completion and even negligible pay? I did note the "opt out" option on your site, but that was only to quit. I can't imagine that this site has really been around as long as it has without a stronger context for this feedback, greater privacy consideration, and--if "forever"-like testing times result in frequent ineligibility, payment updates (such as paying Y% of the typical payment (which is?) for every X surveys attempted in good faith. I have no double you'd still be making enough money off of the data mining you can do even from failed surveys to make this cost-effective for you AND your [potential] partners. But, perhaps this is a minor consideration--and this feedback is all inappropriately negative--and the entire Internet has finally agreed on something, albeit inaccurately.
Thank you for taking the time to read and respond to my questions: I look forward to reading your response and checking out your site further if it appears that this feedback page is just a stronger example of Internet-breeds-negative-feedback than is even typical and/or you have made changes to rectify to more common problems about which the posters complain the most.
