Sundance Questions & Answers

Here’s what consumers have asked with answers from Sundance staff and previous consumers.

4 questions answered

0% answered in 1 day

Question:

Does robert redford own this company? Does robert redford own this company?

Answer:

No. Sold it to a lawless private equity firm. Took the money and ran laughing all the way to the bank. Screw the customer until there are none, then just rebrand and keep screwing the customer. But when it comes down to it, its up to consumers to do their homework on all e-commerce as there are few laws, protections, and really no regulatory oversight/enforcement for this kind of criminal fraud which is rampant in the US now. Other countries have enviable common sense laws governing e-commerce on their books because their citizens wont tolerate the sort of abuses and fraud perpetrated by companies like Sundance, et al.

By T C. over a year old

Question:

Why so many bad reviews. disappointing. i hoped to order $200-300 worth of merchandise. unless i get a guarantee of good customer service, i'll spend. Why so many bad reviews. disappointing. i hoped to order $200-300 worth of merchandise. unless i get a guarantee of good customer service, i'll spend.

Answer:

Shipping costs are extremely high, shipping is very slow and quality is not consistent.

By Barbara F. over a year old

See more answers (2)

Question:

Is the sizing true to size? Is the sizing true to size?

Answer:

The photos are so deceptive that the product you receive is nothing like them. See my photos below. I wish Sundance would do better.

By Carol S. over a year old

Question:

I would like a catalog I would like a catalog

Answer:

No you don't! Overpriced and poor quality. I Purchased a necklace on sale and it was so tiny I returned it. This company is no longer affiliated with Robert Redford!

By Elizabeth D. over a year old

Question:

Two weeks to receive an item, no updates, two weeks to acknowledge item being returned and now up to thirty days to receive a credit card refund?

Question:

What are the brands of the sundance clothing? why do all the prices in the sundance catalog end in 8?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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Sundance Questions & Answers

Does robert redford own this company? Does robert redford own this company?

Is the sizing true to size? Is the sizing true to size?

I would like a catalog I would like a catalog

Two weeks to receive an item, no updates, two weeks to acknowledge item being returned and now up to thirty days to receive a credit card refund?

What are the brands of the sundance clothing? why do all the prices in the sundance catalog end in 8?

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Is this your business?