Sunbasket Questions & Answers

Here’s what consumers have asked with answers from Sunbasket staff and previous consumers.

5 questions answered

20% answered in 1 day

Question:

I wish to cancel my account niels harnum, paid by jeri di fiore, lincoln, ca. after 10/21 if any more shipments are made, jeri will decline payment with her credit company. I wish to cancel my account niels harnum, paid by jeri di fiore, lincoln, ca. after 10/21 if any more shipments are made, jeri will decline payment with her credit company.

Answer:

Hi there! Make sure you email your request to help@sunbasket.com. I will also send this to the team to make sure they expedite your email if you've already done so. Have a good one!

By Sunny B., over a year old

See more answers (2)

Question:

Our steak meat had leaked substantially in the box upon arrival. is the meat still good? Our steak meat had leaked substantially in the box upon arrival. is the meat still good?

Answer:

I have had an occasional shipping issue. I always smell the meat in situations like this and take photos of the issue, before contacting Sunbasket. They have responded to my great satisfaction every time- which has been Maybe twice.

By Barbara S. over a year old

Question:

When is deadline to skip a week? When is deadline to skip a week?

Answer:

Hello Kim, our cut-off time to make any changes is every Thursday 12 Noon PST or 3 PM EST! Hope this helps! -The Sun Basket Team, EG

By Sunny B., over a year old

Question:

Got our second box today... there were no return labels in the box. how do i get a return label?

Answer:

You can print a return label from their "Home Page" then click on your name in the top right hand corner. You will see "Print Return Label" there, and the instructions.

By Debi S. over a year old

Question:

We'll be going away next week. how do we cancel meals for that week? We'll be going away next week. how do we cancel meals for that week?

Answer:

Go to your delivery schedule, then pick the week to cancel and edit to pause.

By Debi S. over a year old

Question:

Why does it cost $34 for the 3 free meals? how is that free?

Question:

We cannot figure how to order, very unclear. go around and around and don't see anyway to order, help please

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Sunbasket Questions & Answers

Our steak meat had leaked substantially in the box upon arrival. is the meat still good? Our steak meat had leaked substantially in the box upon arrival. is the meat still good?

When is deadline to skip a week? When is deadline to skip a week?

Got our second box today... there were no return labels in the box. how do i get a return label? Got our second box today... there were no return labels in the box. how do i get a return label?

We'll be going away next week. how do we cancel meals for that week? We'll be going away next week. how do we cancel meals for that week?

Why does it cost $34 for the 3 free meals? how is that free?

We cannot figure how to order, very unclear. go around and around and don't see anyway to order, help please

Can’t see your question? Ask to get answers from the Sunbasket staff and other customers.

Got our second box today... there were no return labels in the box. how do i get a return label?