I ordered a customized bead with my dogs photo on it a week ago and never received any sort of email confirmation or shipping info. Hoping to have this by Christmas. Feeling like this is a scam. Any one else have same experience?

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I ordered a customized bead with my dogs photo on it a week ago and never received any sort of email confirmation or shipping info. Hoping to have this by Christmas. Feeling like this is a scam. Any one else have same experience?

asked by Erin E. on 12/8/16

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SOUFEEL J. [Soufeel Rep] · Answer 1 · 2016-12-11T12:39Z

SOUFEEL J. [Soufeel Rep]

on 12/11/16

Hi Erin, thank you for your order to us. Please don't worry. Just send an email to cs@soufeel.com which has your order number or email address. Our customer service will be happy to assist you. Thank you for your patience.

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Leslie M. · Answer 2 · 2016-12-12T11:47Z

Leslie M.

on 12/12/16

I ordered a week ago and had the same experience. I'm about to dispute the charge with my credit card company and buy something else if they don't respond soon.

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Crystal H. · Answer 3 · 2016-12-09T06:44Z

Crystal H.

on 12/9/16

I ordered mine 11-30 and just received my order today. Not completely satisfied with the pic on one charm. You should be ok!

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I ordered a customized bead with my dogs photo on it a week ago and never received any sort of email confirmation or shipping info. Hoping to have this by Christmas. Feeling like this is a scam. Any one else have same experience?

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