Dear Debbie,

Thank you for your feedback.

We usually ship the order very fast except your order including photo charm or presale items.So we suggest you double check the order, or send an e-mail to us by offering us the order No. We will reply you within 5 hours.

By the way, thank you for Alice's answer, it is very helpful, too.
Thank you so much for your support.

Best regards,

Contact the customer service or send them email.
They are very helpful..

It took me a month to get one charm and it was not a photo charm. Since then I have never ordered anything from them. Did not like the service.

Sometimes if you hit the square button at the end of that row, it will give you more information. Hope this helps.

If you have a photo charm, it can take a while, if not, send them an e-mail and ask if your order has been shipped and if they have a tracking number. They usually respond fast.