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on 10/31/20Hi, kindly contact our 24-hours livechat support, https://goo.gl/RnRlUb for immediate support. We're always glad to help. Thank you.
Never trust their customer service chat, they will immeditely ban your account once you mention you're disputing a transaction. Never trust anything they say because they will only hide behind their ToS and will not gove a staright answer.