I understand and agree, as it appears more to be an issue of neglect and bad customers-service, then con-artists and subterfuge.
There might be some good news; Their president stated I were credited back on 3/7/11.

So, order of 5th December 2010, credited back on 7th of March 2011, no explanation provided (at all), and only a response after I threatened to take further steps, after repeated emails.

This is truly the first bad experience I ever had with any US-based company, and we do a lot of business with US-based companies.

I will now contact our finance department and the credit-card company to verify.

I will then inform them and this thread here, for the records.

And then finally close this behind me as an experience richer and illusion poorer.

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I understand and agree, as it appears more to be an issue of neglect and bad customers-service, then con-artists and subterfuge.
There might be some good news; Their president stated I were credited back on 3/7/11.

So, order of 5th December 2010, credited back on 7th of March 2011, no explanation provided (at all), and only a response after I threatened to take further steps, after repeated emails.

This is truly the first bad experience I ever had with any US-based company, and we do a lot of business with US-based companies.

I will now contact our finance department and the credit-card company to verify.

I will then inform them and this thread here, for the records.

And then finally close this behind me as an experience richer and illusion poorer.

asked by Rob L. on 3/21/11

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Hans T. · Answer 1 · 2011-03-04T06:19Z

Hans T.

on 3/4/11

How is this website? Has anyone bought from this dealer before?

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Rob L. · Answer 2 · 2011-03-19T08:45Z

Rob L.

on 3/19/11

I will await their response first and find out what they say they have done and what they have actually done, so far.
Reporting them to the authorities is a last resort, no point in forcing the matters further then I already have done, at this stage.

I tried to find a replacement-part via G00gle, and that was the "hit" that came back.
Local sources were not able to supply, but I will re-investigate that, once this case has been resolved.

Anyhoe, still awaiting response back from their "president"...

I will update accordingly.

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T N. · Answer 3 · 2011-03-19T11:37Z

T N.

on 3/19/11

I think when you report to the IC3 or FTC, there isn't immediate action on the business - as in, they're not there to resolve your personal issue. I think it just puts up a flag, and if there are more customers who speak up about the same website, they investigate into things... But I understand your perspective.

If you find a better place, let us know!

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