Hello Katie! We apologize if you having trouble getting in touch with our Customer Care team. We respond to all emails that we received within 24 hours. If we did not respond to your inquiry, we did not receive it. A better solution to getting ahold of us would be through our live chat option. We have live chat available Monday-Friday 9:30 AM-5:30PM CST. We are always happy to manually review any purchase that you believe you are missing cash back rewards for. Please reach back out to our Customer Care team so that we may further assist you in resolving this matter.

They are accredited with the Better Business Bureau (Heart of Texas Division) and I have heard that someone was able to resolve a dispute once through them. Email does not work. You are certainly not alone in being scammed sadly.