Hi Claudia,

Thank you for your inquiry. Unfortunately, we have no control over the reviews created by our unhappy customers. But rest assured our service is still the same. The only difference is now we ship in a single warehouse only which is in Singapore for optimal logistic purposes only.

All the products we sell on our site are genuine and we stand by our products.

We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.

The products we sell are exactly the same as those sold in the U.S. In terms of ingredients and concentrations, however, the packaging on some products is slightly different as it is made for the Australian market. Basically, all this means that weights are given in kilograms instead of pounds (we use the metric system).

This does not mean that the products are not authentic. They contain exactly the same ingredients and come out of the same FDA/EPA approved factories as the pet medications you would purchase from your vet. They are genuine products with the longest expiry dates possible. We hope this information helps.

As for the credit card issue, rest assured that your transactions with us are safe. We do not keep any record of our customer's credit cards. Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

Did they move? I never had problems with them. But these reviews scare me. I have a new baby to get meds for.