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on 12/5/20Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Call customer care at +1-646-658-3695 and tell them your issue.
Just make sure to follow them up on regular basis.