OZSALE Questions & Answers

Here’s what consumers have asked with answers from OZSALE staff and previous consumers.

17 questions answered

6% answered in 1 day

Question:

Can i track the delivery of my item please? Can i track the delivery of my item please?

Answer:

Hi Janine, thank you for your message and I am sorry that you are not able to track the order. Please let us know the order number and I will check further on the tracking number for you. Hope to hear from you soon.

By Customer S., Agent over a year old

See more answers (2)

Question:

Hi my name is clare, i have just received my order from you 20/07/20020, order number 38470184 being a steamer set. the set does not stack together. Hi my name is clare, i have just received my order from you 20/07/20020, order number 38470184 being a steamer set. the set does not stack together.

Answer:

Hi Clare, thank you for messaging us and I am sorry to hear the issue. Could you please elaborate more on the fault for us to investigate this issue for you.

By Customer S., Agent over a year old

Question:

Hi i realised after i submitted that i had incorrectly typed my email address how do i fix that ? Hi i realised after i submitted that i had incorrectly typed my email address how do i fix that ?

Answer:

Hi Robyn, thank you for your message. Could you please let us know the email address used during purchase for us to check further for you. Hope to hear from you soon.

By Customer S., Agent over a year old

Question:

I sent an email about a charge being made to my credit card for annual postage fees, had no response please respond and stop the charge I sent an email about a charge being made to my credit card for annual postage fees, had no response please respond and stop the charge

Answer:

Thank you for your message Anne. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.

By Customer S., Agent over a year old

Question:

I purchased a pair of chelsea boots order number 30669908, have not arrived yet. ordered 25 dec 19 I purchased a pair of chelsea boots order number 30669908, have not arrived yet. ordered 25 dec 19

Answer:

Hi George, thank you for your message. I am sorry for the delay in the order. I have checked through and could see that the order is currently being packed and will be shipped soon. You will be notified via email as soon as the item has been shipped.

By Customer S., Agent over a year old

Question:

When do i get this item? transaction id 33n583064t0693333. and 2rb20807fe473613y "i was told your company needs to be investigating" When do i get this item? transaction id 33n583064t0693333. and 2rb20807fe473613y "i was told your company needs to be investigating"

Answer:

Hello Alfred, Thank you for your question. I apologise for the delayed reply. I have tried checking in our payment gateway and was not able to locate them. Can you please advise your invoice number or your paypal email address so that we can check on this for you? I look forward to hearing from you.

By Customer S., Agent over a year old

Question:

Hi what happens when you f i am not home to receive delivery (2 sun loungers) is there a pick up point in perth wa

Answer:

Hi Brenda, thank you for your message. Usually, if there is no one home and the residence is considered safe, the courier partners will leave the parcel in the premises. But if the premises if not safe, the parcel will be redirected to the nearest post office. Could you please let me know the order number and I will check further on the order status for you.

By Customer S., Agent over a year old

Question:

Hi ozsale i just cancelled my order 30261895, which i placed few hours ago, just wonder how long will i get my refund? many thanks Hi ozsale i just cancelled my order 30261895, which i placed few hours ago, just wonder how long will i get my refund? many thanks

Answer:

Hi Ming, thank you for your message. Please be informed that a refund would take approximately 5 to 7 business days to be credited into the original payment method. Your refund will be credited into your account anytime within 5 business days. Have a good day!

By Customer S., Agent over a year old

Question:

I returned some shoes. they have given me a credit voucher, why can't they refund the money into my paypal account. I returned some shoes. they have given me a credit voucher, why can't they refund the money into my paypal account.

Answer:

Hi Janice, thank you for your message. Could you please provide me with the return number and I will check further for you. Hope to hear from you soon.

By Customer S., Agent over a year old

Question:

Have ordered about $500 worth of clothes in the last week!! but now after reading all these terrible reviews im worried i will not receive my orders?? Have ordered about $500 worth of clothes in the last week!! but now after reading all these terrible reviews im worried i will not receive my orders??

Answer:

Thank you for your question Jerilee. I am sorry about the reviews. But not to worry, we work hard to get the orders to our customers on time but at rare occasions delays do occur. However, you can check with us on your order status from time to time.

By Customer S., Agent over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

OZSALE Questions & Answers

Can i track the delivery of my item please? Can i track the delivery of my item please?

Hi my name is clare, i have just received my order from you 20/07/20020, order number 38470184 being a steamer set. the set does not stack together. Hi my name is clare, i have just received my order from you 20/07/20020, order number 38470184 being a steamer set. the set does not stack together.

Hi i realised after i submitted that i had incorrectly typed my email address how do i fix that ? Hi i realised after i submitted that i had incorrectly typed my email address how do i fix that ?

I sent an email about a charge being made to my credit card for annual postage fees, had no response please respond and stop the charge I sent an email about a charge being made to my credit card for annual postage fees, had no response please respond and stop the charge

I purchased a pair of chelsea boots order number 30669908, have not arrived yet. ordered 25 dec 19 I purchased a pair of chelsea boots order number 30669908, have not arrived yet. ordered 25 dec 19

When do i get this item? transaction id 33n583064t0693333. and 2rb20807fe473613y "i was told your company needs to be investigating" When do i get this item? transaction id 33n583064t0693333. and 2rb20807fe473613y "i was told your company needs to be investigating"

Hi what happens when you f i am not home to receive delivery (2 sun loungers) is there a pick up point in perth wa Hi what happens when you f i am not home to receive delivery (2 sun loungers) is there a pick up point in perth wa

Hi ozsale i just cancelled my order 30261895, which i placed few hours ago, just wonder how long will i get my refund? many thanks Hi ozsale i just cancelled my order 30261895, which i placed few hours ago, just wonder how long will i get my refund? many thanks

I returned some shoes. they have given me a credit voucher, why can't they refund the money into my paypal account. I returned some shoes. they have given me a credit voucher, why can't they refund the money into my paypal account.

Can’t see your question? Ask to get answers from the OZSALE staff and other customers.

Hi what happens when you f i am not home to receive delivery (2 sun loungers) is there a pick up point in perth wa