I have bought some items and I never received the order number, or an email confirmation. I have sent several emails to enquire. But I have only got one reply stating they cannot find my order. Only record i have is on my creditcard statement of payment made to new frog.

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I have bought some items and I never received the order number, or an email confirmation. I have sent several emails to enquire. But I have only got one reply stating they cannot find my order. Only record i have is on my creditcard statement of payment made to new frog.

asked by pradeep a. on 1/14/16

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Crouse W. [NewFrog Rep] · Answer 1 · 2016-12-11T11:09Z

Crouse W. [NewFrog Rep]

on 12/11/16

Dear pradeep,
How are you?
Really sorry for the trouble.
Now have you received the order you inquiried?
We sincerely apologize for any inconvenience caused. And we will try our best to improve our service.
Best regards.
Carry

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