Nature's Garden Questions & Answers

Question 1

Question:

Did my order go through? i continued as a guest in paypal and everything disappeared. Did my order go through? i continued as a guest in paypal and everything disappeared.

Answer · 2021-07-14T12:00Z

Answer:

What is your order ID? I cannot see your full name.

By Jenna B. over a year old

Question 2

Question:

What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap? What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap?

Answer · 2021-06-28T08:51Z

We normally recommend 3-5% of fragrance oil in soap. However, each fragrance oil has its own IFRA sheet that will tell you the maximum level of usage according to product that you are making. Therefore, one lemon scent may differ from another lemon scent on the maximum usage rates.

Question 3

Question:

Are you the same people that are offering the deep sleep trial? Are you the same people that are offering the deep sleep trial?

Answer · 2021-06-28T08:52Z

No. Someone has been illegally using our company name and selling the product you mention. We have had many people contact us about this company. We have alerted our attorney about them.

Question 4

Question:

How can i make a return? How can i make a return?

Answer · 2021-06-28T08:54Z

Contact customer service at info@naturesgardencandles.com. For sanitary reasons, most of our products are non-returnable, but there are some exceptions. It is best to contact customer service to discuss.

Question 5

Question:

I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com

Answer · 2021-06-28T08:55Z

International customers use a freight forwarder to buy our products.

Question 6

Question:

I am a beginner at candle making. can you please walk me through the steps for a successful strong smelling candle. i am using 16oz. mason jars, warm my jars; heat wax golden wax 464 to 185; pour at 135;use eco 14 wicks and 1oz. fragrant oil per lb. they smell great cold but not a good hot throw. i never used your oils yet, but have tried several other candle supply companies. some smell and some don't. what am i doing wrong? linda I am a beginner at candle making. can you please walk me through the steps for a successful strong smelling candle. i am using 16oz. mason jars, warm my jars; heat wax golden wax 464 to 185; pour at 135;use eco 14 wicks and 1oz. fragrant oil per lb. they smell great cold but not a good hot throw. i never used your oils yet, but have tried several other candle supply companies. some smell and some don't. what am i doing wrong? linda

Answer · 2018-11-22T07:39Z

All that you are doing is correct except you need to stir your wax for 3 minutes at least to well incorporate the fragrance oil into the wax... I have found that it makes a big difference for your hot throw... I would recommend using Natures Gardens F/O's.

Nature's Garden Questions & Answers

Did my order go through? i continued as a guest in paypal and everything disappeared. Did my order go through? i continued as a guest in paypal and everything disappeared.

What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap? What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap?

Are you the same people that are offering the deep sleep trial? Are you the same people that are offering the deep sleep trial?

How can i make a return? How can i make a return?

I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com

Hello, what size of wick do you recommend for tea light candles. i am using palm wax.

What wick is provided with the soy wax kit?

Can’t see your question? Ask to get answers from the Nature's Garden staff and other customers.

Nature's Garden Questions & Answers

Did my order go through? i continued as a guest in paypal and everything disappeared. Did my order go through? i continued as a guest in paypal and everything disappeared.

What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap? What percentage of the lemon fragrance oil would you recommend for a medium scent in cold process soap?

Are you the same people that are offering the deep sleep trial? Are you the same people that are offering the deep sleep trial?

How can i make a return? How can i make a return?

I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com I would like to buy a lot in your fragrance for cp soap in thailand. how is about order by ocean shipment? please reply me at davidtw6969@gmail.com

Hello, what size of wick do you recommend for tea light candles. i am using palm wax.

Hello, is there a place where i can find the scent notes of your fragrances? i like to see what is used in scents, and so do my customers. thank you

Hello, is there a place where i can find the scent notes of your fragrances? i like to see what is used in scents, and so do my customers. thank you

What wick is provided with the soy wax kit?

Can’t see your question? Ask to get answers from the Nature's Garden staff and other customers.