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on 6/29/15I would have no idea. I don't work for them and had problems with them.
Why would you want to install there system in people's homes? You can buy a similar system at full retail for one third the price and it won't cost the customer any monthly charges to monitor or view their home remotely. When your customers find this out there will be no pleasing them. Install your own equipment for an initial cost and offer them system maintenance and upgrades but no monthly fees.
I am a customer and not an employee or business partner wit ATT. I can only speak as a customer who can not reach the right people. Without being on hold a lot. When I wanted to cancel my contract
I do not have the answer except that if you get a job with them, be ethical and transparent with your customer. Do not go for short term gain but build a long term relationship with the customer.