Monoprice Questions & Answers

Question 1

Question:

I have a tech question and have emailed 3x but still no reply! I have a tech question and have emailed 3x but still no reply!

Answer · 2019-03-30T07:05Z

Answer:

Try calling their phone support is amazing. Their live support works well too depending on what it is.

By Bobby P. over a year old

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Question 2

Question:

Can i trust them to supply a solid state drive they have on sale. Can i trust them to supply a solid state drive they have on sale.

Answer · 2019-02-04T11:19Z

Answer:

I would trust them they stand behind their products

By Christopher D. over a year old

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Question 3

Question:

Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website? Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website?

Answer · 2019-06-17T04:50Z

Hello Tiani! Just wanted to let you know that we are a real company and have been in business since 2002! If you have any questions please feel free to reach out to our support staff through the link below and they will be happy to answer them. https://www.monoprice.com/help?pn=contact Paul Sarkis CS Manager

Question 4

Question:

I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews? I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews?

Answer · 2018-12-27T01:34Z

I apologize for the late response Joseph. We do read the reviews on our products and can make changes, at times, to better the product based off these reviews. All of our printers purchased as new in box carry a 1 year warranty, so you we have you covered if your printer becomes defective. If you still have any questions or concerns please let me know by emailing me at escalations@monoprice.com Paul S. CS Manager

Question 5

Question:

Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke. Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke.

Answer · 2019-01-03T04:57Z

Hahaha! In my case, they just dumped my package at a neighbor's. Unfortunately, that property is vacant so I did not receive my shipment until almost two weeks later after the neighbor came to check on the property and found it.

Monoprice Questions & Answers

I have a tech question and have emailed 3x but still no reply! I have a tech question and have emailed 3x but still no reply!

Can i trust them to supply a solid state drive they have on sale. Can i trust them to supply a solid state drive they have on sale.

Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website? Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website?

I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews? I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews?

Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke. Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke.

I was interested in purchasing a child's rhythm instrument set. you sell this at a great price. it seems like this is not your regular focus of products. why are you selling children's instruments with the electronics?

Monoprice has a toshiba ocz trion 150 480gb on sale for $116.00. i f i ordered this ssd would i receive it in a week, new, in excellent operating condition?

I recently purchased the pioneer vsx-524-k 700w 5.1-ch receiver & premium 5.1 channel home theater system w/subwoofer... i'm wanting to purchase all the cables necessary for optimal audio performance. but, i'm not aware of what cables will be needed with this unit. could you help?

Can’t see your question? Ask to get answers from the Monoprice staff and other customers.

Monoprice Questions & Answers

I have a tech question and have emailed 3x but still no reply! I have a tech question and have emailed 3x but still no reply!

Can i trust them to supply a solid state drive they have on sale. Can i trust them to supply a solid state drive they have on sale.

Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website? Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! but it makes me wonder, is this a legit website?

I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews? I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews?

Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke. Why is your shipping so bad now? tracking numbers don't work and you use that horrible ups mail innovations. what a joke.

Do they sell new gpu's? i know there's a shortage but before i buy one of their gpu's i want to make sure it's a new one.

I was interested in purchasing a child's rhythm instrument set. you sell this at a great price. it seems like this is not your regular focus of products. why are you selling children's instruments with the electronics?

Monoprice has a toshiba ocz trion 150 480gb on sale for $116.00. i f i ordered this ssd would i receive it in a week, new, in excellent operating condition?

I recently purchased the pioneer vsx-524-k 700w 5.1-ch receiver & premium 5.1 channel home theater system w/subwoofer... i'm wanting to purchase all the cables necessary for optimal audio performance. but, i'm not aware of what cables will be needed with this unit. could you help?

Can’t see your question? Ask to get answers from the Monoprice staff and other customers.