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Here’s what consumers have asked with answers from MerchantCircle staff and previous consumers.
Rick, you shouldn't be getting charged for MerchantCircle listings. The listings that I know of are free. I would call your credit card to dispute the charges while you get this straightened out. I had a nightmare trying to get a listing with personal phone number removed. It took about 12 hours of writing to the company, filling out forms, Tweeting to the parent company's CEO (Payam Zamani), and many promises. It took me several months to get it resolved during May and June of this year (2015) They have problems with the BBB... 59 complaints in the past 3 years: http://www.bbb.org/greater-san-francisco/business-reviews/online-networking/merchantcircle-in-san-ramon-ca-303722 You can try info on this site: http://merchantcircle.desk.com/customer/portal/articles/259445-how-do-i-edit-my-business-information- Also write to Larry Williams, also of the parent company at email: larry.williams@reply-corp.com They tried to tell me that it was Google's fault that changes don't take effect, but it's really because no one at MerchantCircle really cares. Good luck with your battle, and I hope it doesn't take you the months of frustration that I suffered..
