JustFlowers Questions & Answers

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Here’s what consumers have asked with answers from JustFlowers staff and previous consumers.

43 questions answered
42% answered in 1 day
Question:

Do they actually provide a service or just take your money and not deliver? i ordered flowers for valentines day and they never turned up.

Answer:

They are criminals and scammers, not a business, I will not stop until my money is refunded, regardless if it takes 20 years or more. I will be making multiple places for all of us to coordinate and discuss options to get our money back and keep others from being scammed by them.

By James B.
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Question:

Answer:

THIS COMPANY IS A SCAM. I did not receive the flowers I ordered. I asked which local florist they were using but they refused to tell me; I now realize this is a "policy" to ensure that customers cannot communicate with the florist & exchange information about prices. It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.

By Falen A.
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Question:

Answer:

Sue, we apologize for this sever delay. We are currently working on having your order delivered today. Thank you for your patience.

By CustomerService -.,
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Question:

This company didn't deliver the flowers that i bought and they did not give me back my money. why won't they return my phone calls or answer mails?

Answer:

Hi Shawna, can you please provide your seven-digit order number?

By CustomerService -.,
Question:

Since my order was not delivered as promised. why was i told i cant cancel my order. was not my fault

Answer:

Terry, we are here to help. What is your seven digit order number?

By CustomerService -.,
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Question:

This is the worst of the worst company that i have ever dealt with. still have not received my mothers day flowers, after spending 3 hrs trying to get them on the phone i told them i didnt want them any longer and to credit my son the amount it cost him for this order.

Answer:

Teresa, we are here to help. What is your seven digit order number?

By CustomerService -.,
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Question:

What is my refund on my three flopped orders. two arrived late and ugly and the other was never delivered. people waited around for late ugly flowers.

Answer:

Hi Aimee, what are your seven-digit order numbers?

By CustomerService -.,
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Question:

What is, the quality of the flowers and arrangements?

Answer:

We guarantee fresh and beautiful floral arrangements and quality gifts that will make Your recipient smile.

By CustomerService -.,
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Question:

Can. you order christmas flowers for delivery. near christmas?

Answer:

Hi James, yes. We can do that. If you provide your telephone number, we can have one of our product specialists give you a call and help you place your order.

By CustomerService -.,
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Question:

I placed order number 9021243. it was set to deliver on sat, may 9,2020. then on sunday. now it is monday & no go. i want a refund!!! this is b.s.!!!

Answer:

Belinda Scarlett we tried our best to arrange for delivery to Roberta Bowden, but we will be unable to deliver. We understand how flowers can make us feel more connected to those we care about, especially in these trying times. Please accept our deepest apologies. We have cancelled the order and we will be processing a credit to your card ASAP and send you an email. Your oder number is 9021243. We appreciate your business, and hope to serve your floral needs again in the future.

By CustomerService -.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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