I was charged 249.99 for a subscription renewal that was not authorized (May 2015) In fact I told them when I last had work done (March 2015) that my husband has terminal cancer and our bills are astronomical, therefore I cannot renew,

I have been very pleased until now.

Question

iYogi Questions & Answers

299 reviews

46 questions & answers

Ask a question See all questions

I was charged 249.99 for a subscription renewal that was not authorized (May 2015) In fact I told them when I last had work done (March 2015) that my husband has terminal cancer and our bills are astronomical, therefore I cannot renew,

I have been very pleased until now.

asked by Penny C. on 6/21/15

1 Answer

Add your answer

More questions about iYogi

Who is Jonathon Meyer?
I keep getting calls from people that say they are from iYogi and they want to get into my Computer. thought you should look into it
i wanted to know the charges for iyogi pro plans for small business. annual subscription charges for less than 5 users and more than 5 users
How do I get a refund back on my 3 year service fee that I only used 1 year of? I now have a new service since Iyogi shut down and I could no longer reach them for service. Gretchen
i need your help what is phone number?
are you still l taking calls
I can't contact iYogi because it is blocked as a dangerous website and my subscription doesn't run out till 2019.
Has the company gone out of business? What will happen to the different plans that I have paid for?
What is going on with iYogi? I've been attempting to contact the chat site, Live Help and a warm body via numerous phone numbers on record. I'm told the telephone numbers are "No longer allocated - i. E. disconnected/no longer in use? I've used your services for years but, based on the difficulty in reaching you for the past several months, I want a refund of funds paid to my account. Once the refund is obtained I will no longer be using your services.
Ive been promised multiple times a call back to resolve my issue but never get a call back. One day I stayed home on a Saturday from 2:00-4:00 waiting for a call from the escalation team and never received that call. Just two weeks ago I was promised another call back because your computers was down at the time when I called in, and never receive a call back then either. I tried calling over the weekend just this past weekend and I just then discovered that youre not even open on the weekends. So, I dont know how I was supposed to receive a call on a Saturday if youre closed. I have been on the phone over two hours multiple times in the past trying to resolve my issue with an iYogi specialist and its never gotten resolved. Now my service has expired with no resolution from iYogi. Therefore, Im demanding a refund. I just called customer service for the refund but no one answers the phone. All youre given is the option to go to iYogi.com/feedback and once again promised that someone with get back to me. Yeah right! I dont foresee this happening either. I feel like I have no other choice but to file a lawsuit against a fraudulent company that has costed me more time than I have to spare. Its a good thing I have witnesses.

Ask a question

Get answers from the iYogi staff and other customers.

Chitralekha S. [iYogi Rep] · Answer 1 · 2015-06-22T12:29Z

Chitralekha S. [iYogi Rep]

on 6/22/15

Dear Penny,
We are terribly sorry to hear about your husband's illness and we will pray for him. We will look into this charge immediately but I do need some account information. Please can you send an email to iyogicare@iyogi.com with your iYogi account information so that we can process the refund for you.
Bets wishes
Chitralekha
Active Response Team

Helpful (0)

iYogi Questions & Answers

I was charged 249.99 for a subscription renewal that was not authorized (May 2015) In fact I told them when I last had work done (March 2015) that my husband has terminal cancer and our bills are astronomical, therefore I cannot renew, I have been very pleased until now.