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Here’s what consumers have asked with answers from Hotwire staff and previous consumers.
You can add my name to the list of thousands and thousands that thinks HOTWIRE/EXPEDIA SUCKS!
The hotel must honor your booking and you are more than entitled to that room upon your arrival. Be sure to have BOTH the hotwire confirmation number as well as the hotel confirmation number. Print out the email confirmation you received from hotwire and take it with you to present to the hotel upon checking in. Both of those confirmation numbers should be stated on your confirmation email from hotwire or the third party booking company. Hope you have a great time in New Orleans!
If you want to be sure to get the EXACT hotel you wish to stay at, you cannot book through Hotwire as they NEVER reveal the hotel until AFTER you have paid for the booking. The only time Hotwire reveals the hotel name is in their vacation "packages"; that is when you are booking the hotel, the flight and car. If you want to book a specific hotel then try booking through Expedia.com or book through the hotel directly. If you are a member of the auto club, AAA, you can book through them as they can generally save you a little bit of money on the cost of the room because they get a minimum 10% discount at most hotels. If you are not a AAA member, it's probably a good idea to get a membership as it has many amazing benefits. Good luck and have fun in Irvine!
They cheat people and convince them they have better hotel prices... though in reality they show you a price, and then charge you more adding taxes and charges you thought would be included in the price shown in the start... cheaters, manipulators. Beware dealing with them... bunch of crooks
