HotRussianBrides Questions & Answers

Anthony, The high cost of operating our service does not allow us to provide unlimited chat or emails, or to change our price structure at the present time. Internet access is charged per minute in Russia and the Ukraine, unlike in much of the world where it is charged via a flat monthly fee. In addition to providing the technology that the ladies use, we also have an extensive infrastructure of administrators and translators to make the dating experience of our male members as comfortable as possible, at significant cost to us. We strive to provide excellent communication services and seek out ladies who are sincere in their quest to explore international relationships and while we cannot make any guarantees, we take the appropriate steps should a lady be found in violation of our Terms. We would be happy to discuss any questions or concerns you may have further. Our office hours are Monday through Friday from 8:30am to 5:00pm EST and we may be contacted at the phone number provided on this page. Tatiana

Efimova, Our office hours are Monday through Friday from 8:30am to 5:00pm EST. Please contact us at your convenience so that we may help you with the signup process.

Our Terms clearly outline ethical guidelines for our male and female clients, as well as the agencies we work with. All members agree to these Terms in order to use the site. We investigate all instances of possible unethical behavior. Our agreements with the female members affirm that they are indeed seeking relationships, that they acknowledge that they are not being paid, and that they will not ask for money and gifts. We are very committed to our anti-scam policy, which you may read in full on our site, and if you have details of a specific situation that you find questionable please forward them to us as soon as possible so that we may investigate.

Oscar, If you would like to exchange contact information with a lady you are able to do so once you have completed the Qualification and IMBRA requirements. We would be happy to explain this further via telephone. Our office hours are Monday through Friday from 8:30am to 5:00pm EST and we may be contacted at the phone number provided on this page. Luka, The Terms of Use strictly prohibit members and users on our sites from being paid and we neither participate in, nor promote, or condone any such conduct. We require signed written and recorded video attestations from all foreign/non-American lady participants to emphasize and establish that we do not allow such conduct on our sites. Furthermore, we also prohibit these activities via written signed/executed agreements with all its overseas independent agencies/affiliates so that they too are forbidden from participating in any such conduct. Should you have specific evidence that any member of our site is in violation of our Terms of Use we request that you forward such evidence to us immediately so that we may investigate and take the appropriate actions. You may reach us at the telephone number provided as well to further discuss any questions or concerns you may have. Tatiana

Yes!

Bill, Please feel free to contact us during normal office hours, Monday-Friday from 8:30am to 5:00pm EST, via phone or email and we would be happy to assist you! Tatiana