Hayneedle Questions & Answers

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Want replacement for wrong item sent. Offered refund if I pay return shipping. Unacceptable.

asked by Demetri K. on 3/12/17

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I ordered a black freestanding lamp. It arrived in silver. How do I exchange it for the correct color? Rickylynn0420@gmail.com
Consumer Safety Com and BBB need to review all the serious poorly welded, or poorly designed products that result in injuries .Why indifference?
This is my first order. I just placed an order for cushions for my dining room benches and chairs. After reading the reviews, I am very nervous.
I have a broken coolaroo umbrella received in October 2016, but not opened until last week. the arms are bent and umbrella will not work properly.
do you have to order the cat mat through Amazon. I had two bad experiences with them and will ot use them ever
Is every item on Hayneedle.com damaged? I ordered 2 items, both arrived damaged. Maybe I missed something. I don't remember ever having an experience like this with an online company.
What is your policy regarding returns.
Are dinette sets shipped from the manufacturer?

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