HalloweenCostumes Questions & Answers

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Here’s what consumers have asked with answers from HalloweenCostumes staff and previous consumers.

6 questions answered
33% answered in 1 day
Question:

So they deliver as promiaed

Answer:

I paid almost $30 to receive my package early. It was 2 days late.

By Victor C.
Question:

Is this a good and safe website?

Answer:

From my experience, I would definitely say this website is reliable. We ordered our costumes and received them (of great quality) within two business days. I personally used PayPal to buy them, but I do this with every website (that allows) just for extra protection.

By Kristin S.
See more answers (2)
Question:

Answer:

Hi Monique, I've had this same problem having them ship to Australia, turns out that the 'FedEx' tracking number they've given us is in the confirmation email is actually a UPS tracking number. Hope that helps!

By Anthony S.
Question:

Why in the world is your customer service staff as rude as they are?

Answer:

I'm so sorry that you had a rude representative! This is not how we do business, if you could message me directly I would appreciate hearing from you. My name is Justine, and you can either send an e-mail directly through our site, or you can call and ask to speak to me. Once again I apologize for the situation, and look forward to hearing from you soon.

By Halloween C.,
Question:

I'm looking at getting the adult lucy van pelt costume (comes with wig, shoe cover, dress). my question is, will it come folded up? if so, since this is all foam type material... it will be very wrinkled and you can't really iron over it. please help, i really want to purchase... this is my first time buying online. thank you.

Answer:

You're in luck! This costume is made of foam, but will shape properly when removed from the package and laid out for a day or two. I wouldn't suggest ironing it, however you could probably hang it in a bathroom where a hot shower is running so the steam helps remove any wrinkles. If you receive the costume and it's just not working for you, contact our Customer Service Department and we'll work to get it taken care of right away! Thank you, Justine HalloweenCostumes.com

By Halloween C.,
Question:

How long does shipping take to get to nsw australia? ( roughly)

Answer:

Actually we have a few options, and it all depends on where in Australia you are located! Right now I'm seeing that we have a 2-3 day option that starts at $24.63 and a 3-5 day option that starts at $15.39. Keep in mind that the pricing on the site for the products, and the shipping will be shown in US Dollars and will convert to AUD when it's posted to your bank account! If you have any other questions, certainly let us know!

By Halloween C.,

Can’t see your question? Ask to get answers from the HalloweenCostumes staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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