My business is making curtains. I have dealt with this company for the past two years and I think the customer service department is doing the best they can with trying to making it look like the company has it together. They do not have it together at all. There is no excuse with the volume of business that they do that they cannot afford a system that can tell you immediately an item is out of stock. I cannot tell you how many times I have purchased fabric from this company only to learn three days later that it is not in stock. Then they hold the rest of your order for another three to four days after you answer an email telling them to continue to ship the rest of the order. I have had fabric arrive to me balled up in a box that they didn't even bother to put in a bag, I have had fabric with shoe prints on it in the middle of the bolt or pieces of fabric missing from a ten yard order that were cut out of the middle of the ten yards. I am trying to eventually not use this company at all anymore as they don't have a clue as to how to treat customers or just don't care. The only problem is they have run all of the mom and pop online fabric stores out of business with lower prices (this was maybe two years ago) and the smaller businesses couldn't keep up with them so they closed. Now that they have the market they have raised their prices because they have very little competition out there. If you leave a good review for this company you are one in a million that have had a pleasurable experience. Just because you bought from them once and don't have a complaint means nothing, consider yourself lucky.

From my experience, fabric.com doesn't stock the products they sell. They are the Amazon of fabric (it's owned by Amazon), so their company only facilitates your order with whatever crappy 3rd party vendor. So they have might have little or no control over timeliness or quality of your order. They just have customer service reps who can apologize to you when things go wrong, but are unable to solve the issue. You are better off finding the actual company that sells the product instead of the middleman company that is pretty useless. Hope this helps!

When I ordered it took a very long time to process but when I finally received my fabric I was happy with the quality. Their customer service department is what I wasn't too thrilled with. There was a lot of back and forth emails because of fabric being out of stock, they were quick to process the cash but slow to ship the product. I haven't ordered in a long time hopefully they have gotten better, hope this helps!