Here’s what consumers have asked with answers from Expedia staff and previous consumers.
Here is the email for Mark Okerstrom, CEO of Expedia Group. I researched this with a fair amount of effort and assumed that after getting ignored by Expedia's customer "service" for two months that I would receive a refund from someone with authority and business sense. I did receive several very quick replies from high-end customer service people, and even a phone call... What I didn't get was any common sense, honestly, or refund for Expedia's documented error. However, at least they finally replied... Here is his email: mokerstrom@expedia.com
Demand to speak to a Supervisor though you better have time because it will take anywhere between 30 minutes to 2 hours. Once the Supervisor does nothing or little to nothing to resolve your concern, ask to speak to a manager. Get ready to really wait. DO NOT ACCEPT THE "WE'LL HAVE A MANAGER CALL YOU WITHIN 24 to 48 HOURS" When you figure out you don't matter, sit down and right a review!
Help! Can anyone advice me if there is a legal policy to cancel a booking? I booked a home trough Expedia HK which direct me to Home Away. I realised after I entered my credit card that the currency was not in HKD but in USD so I wanted to cancel my booking (within 5mn after I paid). Expedia replied that they cannot cancel but only Home away. Home Away replied that they cannot cancel but only the direct owner. The direct owner replied that they don't want to cancel/refund.