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Here’s what consumers have asked with answers from eDreams staff and previous consumers.
Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Edreams is a scam agency! We have tried for a month to cancel our subscription during the trial period! Their instructions don't work. The phone number listed doesn't work! Please everyone be warned! They charged our credit card and we couldn't stop it! This company is from Spain!
Hi Gil. We are sorry to read about your customer experience. Please provide us your booking reference or what information you are able to with a short message via this link at the end of this message and we would be happy to look into your concerns. https://tinyurl.com/ka77d8u James - Customer Care
None for me. Only bad experiences, in fact bad is not bad enough... the experience is horrible. Avoid them
I contacted my credit card people, but they cant do much, looking into what legal recourse I have
I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Forget it you will never get your money back again they a scammers. Link below is Trustpilot reviews for both eDreams and Opodo its the same company. https://uk.trustpilot.com/review/www.edreams.com?languages=en&stars=1&stars=2 Please sign this pertition to stop them operating https://petition.parliament.uk/petitions/557245/sponsors/new?token=ILcbqnIs1NaUd1P-s4-y
It's next to impossible to get hold of the customer service at Edreams because they don't give working phone numbers or emails. The only answer you'll receive is from their people trying to placate angry people writing bad reviews. And even if you do, they'll send a letter pretending they solved the issue, but they don't.
