DrGrab Questions & Answers

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ive ordered and paid for a wrench but im very worried after reading bad reviews are they really that bad

asked by Jenny B. on 9/20/17

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When will my order #6069 be shipped? Paid allready 2! Months, asked in a chat for answer, many times, but nobody ever answered!
i saw a knee brace which helps relieve back pain but cannot find it now
what is your return policy
can i return a corner shelf i bought from you as it doesn't hold anything as soon as you put something on it and was a very light item it collapsed
I purchased a hurricane mop and received it last week. It is not holding a charge i.e. onky working for 10 minutes Could i please have a refund as it is not suitable. Thank uou
I purchased a hurricane spin scrubber and received it last week. I am finding it does not hold its charge i.e. only lasting 10 minutes. Could i please have a refund as it is not doing its job. Thank you Lois mcguinness Bathurst nsw 2795
i ORDERED 2 TRAVEL PILLOWS FROM DRGRAB AND THESE WERE DELIVERED YESTERDAY. I IMMEDIATELY CHECKED THE ITEMS OUT BY INFLATING THEM. UNFORTUNATELY AIR ESCAPED FROM ONE OF THE PILLOW AND NOTED A SMALL SECTION NEAR THE SEAM WAS UNDONE. ON CLOSER EXAMINATION I ALSO NOTED THAT THIS PILLOW APPEARED SOILED AND MAY ALSO HAVE BEEN USED PREVIOUSLY; MOST DISAPPOINTING. I WOULD LIKE TO KNOW HOW DO I GET ANOTHER SENT TO ME AND WHETHER I NEED TO RETURN THE FAULTY ONE. I HOPE THAT I WILL NOT BE CHARGED SHIPPING COST FOR THE DAMAGED ONE IN VIEW THAT I DID NOT PAY SHIPPING WHEN I ORDERED THE PILLOWS. REQUIRE PROMPT ADVICE AS I NEED THE TRAVEL PILLOW BY THE 16TH OF APRIL 2017.
You say my item has been dispatched but then say delivery will be in a months time. If I am not satisfied with item can I return

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