asked by
on 5/9/20Hi Kimberly,
We do understand your frustration and would like to help ensure that a refund is on its way. Unfortunately, without your contact information, we are unable to get in touch with you. Please see our private messages where we have attempted to get in touch.
Terribly frustrating. You can never just get ahold of anyone. You just sit on hold for an hour or more
The initial contact via email was easy but after they promised to issue a refund, I had to keep following up on the refund status and they stopped responding.