CarParts Questions & Answers

Here’s what consumers have asked with answers from CarParts staff and previous consumers.

14 questions answered

14% answered in 1 day

Question:

Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date. Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date.

Answer:

Because they are crooks and just want any extra money from everything else. That's how they sell parts for such low prices.

By Colton H. over a year old

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Question:

I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal? I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal?

Answer:

Hell no not normal this company is really a joke charge for fast shipping and will be a week before you get parts and no communication

By Shane H. over a year old

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Question:

Who payes for shipping when returning parts? Who payes for shipping when returning parts?

Answer:

Evidently not Carparts.com as I had to, even after contacting Carparts.com for help with costs.

By Bobby Z. over a year old

Question:

Are all of these parts legit and not used? i am curious because the prices are so low Are all of these parts legit and not used? i am curious because the prices are so low

Answer:

They are not that cheap and they sell new and remanufactured parts.

By JIM S. on 11/7/23

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Question:

Why don't you answer anyone's questions.? very upset been waiting forever on my order Why don't you answer anyone's questions.? very upset been waiting forever on my order

Answer:

A: Hi Jon, Thank you for taking the time to send us a feedback about the refund amount. Rest assured that we will check and help you with your order. Please provide us your order number or the email and phone number provided when the order was placed, so we can resolve your concern as soon as possible Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-69338. Please write this on the subject of your email for immediate assistance. Thank you. Anthony C. Customer Advocate Team

By Carparts C., over a year old

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Question:

Anyone ever order windows from here? parts correct when shipped, the first time?

Answer:

Hi Chason, For tracking a shipment, you may provide us with your order so we can assist you further. Regards, Rose R. Customer Advocate Team

By Carparts C., on 12/31/23

Question:

I had order my ac compressor june 16th 2023 and it still haven't arrived and i had paid for it to get here on tuesday and my part hasn't arrive!

Answer:

Hi Angel L. We're sorry to hear if you have not received your order yet. Let us check this for you. You may provide your order number here or you may call us at 1-866-529-0412 press 2 for our Customer Service Team to further assist you. Thank you, Shen S. Customer Advocate

By Carparts C., on 6/21/23

Question:

How much would a locater. valve censor be How much would a locater. valve censor be

Answer:

Hi Viçkey C., Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for your vehicle. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Emmy C. Customer Advocate

By Carparts C., over a year old

Question:

How much for a suspension kit for a 2008 super lucerne How much for a suspension kit for a 2008 super lucerne

Answer:

Hi Carol, Thank you for using the Q&A portion of Sitejabber. We do offer multiple parts for a 2008 super lucerne. Please give us a call at 8665290412 and ask for a parts specialist. They will make sure that you get the right part with great discounts. Thank you, Anthony C. Customer Advocate

By Carparts C., over a year old

Question:

Hi i received a letter about a recalled part and a refund or replacement will be issued. just making sure it was not a scam, Hi i received a letter about a recalled part and a refund or replacement will be issued. just making sure it was not a scam,

Answer:

Hi Claudette R., Thank you for reaching out! The letter you received from us is not a scam. We were notified by the manufacturer that they found out that the recalled part did not pass the standard quality. To know more about this, you may send us an email at recall@carparts.com. Please provide your order number for our reference. Thank you, Shen S. Customer Advocate Team CarParts.com

By Carparts C., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

CarParts Questions & Answers

Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date. Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date.

I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal? I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal?

Who payes for shipping when returning parts? Who payes for shipping when returning parts?

Are all of these parts legit and not used? i am curious because the prices are so low Are all of these parts legit and not used? i am curious because the prices are so low

Why don't you answer anyone's questions.? very upset been waiting forever on my order Why don't you answer anyone's questions.? very upset been waiting forever on my order

Anyone ever order windows from here? parts correct when shipped, the first time? Anyone ever order windows from here? parts correct when shipped, the first time?

I had order my ac compressor june 16th 2023 and it still haven't arrived and i had paid for it to get here on tuesday and my part hasn't arrive! I had order my ac compressor june 16th 2023 and it still haven't arrived and i had paid for it to get here on tuesday and my part hasn't arrive!

How much would a locater. valve censor be How much would a locater. valve censor be

How much for a suspension kit for a 2008 super lucerne How much for a suspension kit for a 2008 super lucerne

Hi i received a letter about a recalled part and a refund or replacement will be issued. just making sure it was not a scam, Hi i received a letter about a recalled part and a refund or replacement will be issued. just making sure it was not a scam,

Can’t see your question? Ask to get answers from the CarParts staff and other customers.

Anyone ever order windows from here? parts correct when shipped, the first time?

I had order my ac compressor june 16th 2023 and it still haven't arrived and i had paid for it to get here on tuesday and my part hasn't arrive!