Hi,

I am looking to buy my wife a new diamond ring but the size I want is just too expensive in stores. I am very nervous to order one online. Can you please tell me about your company and guarntees?

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Hi,

I am looking to buy my wife a new diamond ring but the size I want is just too expensive in stores. I am very nervous to order one online. Can you please tell me about your company and guarntees?

asked by Roger F. on 7/30/15

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7-11-2015 Please have Erin, your representative, to return my emails inquiries and phone calls. I really need to know whether my diamond has shipped. Brilliance has my thousand dollars+ payment; now I need my diamond and some explanation, please, as to why I cannot get Erin to respond to me.
7-11-2015 Friends, I ordered a diamond (almost a carat) and paid by three credit cards. Why have I not heard back from Erin, the representative from whom I purchased the stone. She was cordial and helpful with my selection, but after purchasing, I cannot get her to return my emails or my phone calls. What is going on? I want the diamond I purchased, and I am getting worried regarding whether or not Erin is a real person and if Brilliance is a reliable company. Please help.

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Meira D. [Brilliance Rep] · Answer 1 · 2015-07-30T01:01Z

Meira D. [Brilliance Rep]

on 7/30/15

Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?

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M H. · Answer 2 · 2015-07-30T01:10Z

M H.

on 7/30/15

Roger, I purchased a 2 carat GIA $17500 gem. Jonathon was my rep and I highly recommend Brilliance. They are a trustworthy, five star, Internet business. Hope this calms your nerves.

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Brilliance Questions & Answers

Hi, I am looking to buy my wife a new diamond ring but the size I want is just too expensive in stores. I am very nervous to order one online. Can you please tell me about your company and guarntees?