You'd have to ask that person. But I would guess they made a mistake.

If I gave this scumbag company five stars that was a TOTAL mistake.

I agree with the others, simple mistake. Go by what you read.

He probably got the five-star system reversed, thinking five stars means TOTAL ripoff. I can see that happening to someone who was so angry he could barely see. Those people have his credit card number now. If he reads this, I hope he cancels his card and gets a new one--and edits his review to show one star for that criminal outfit.

It had to be an error. The company is a TOTAL fraud.