Why doesn't Auto Slash disclose that you lose the known traveler benefits when using their services? The loss of convenience may negate savings.

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Why doesn't Auto Slash disclose that you lose the known traveler benefits when using their services? The loss of convenience may negate savings.

asked by Paul N. on 12/5/19

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I am looking to book a car for a two and a half week training session in Mississippi. I will be flying into Memphis and getting a car. I have heard about your company and when I checked, the price was almost $200.00 cheaper than with another company. My questions is: Where do we pick up the car? At the airport or someplace else? I will have my wife with me and a few bags and do not want to have to drag them all over the place. Time is critical for me when I travel and do not want to be stuck arguing over a rental car. What happens if we go to pick up the car and they do not honor the price? Are we just stuck paying their price? What happens to your guarantee and how does it work? I need to get this settled very soon. I travel next week and want to know for certain that I have a car for the price quoted and there will be no problems. So, now what? Thanks!

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Chris L. [AutoSlash Rep] · Answer 1 · 2019-12-07T01:12Z

Chris L. [AutoSlash Rep]

on 12/7/19

Hi Paul, actually, we do! We've designed a pop-up that you have to read and accept before booking, where we tried to be as clear as possible: "Frequent renter membership numbers can't be added when booking, and program benefits may not apply." Certainly no intention at all to not disclose it, and we always strive to be 100% transparent and help our customers make the very best decision possible for their situation. If we can help with anything further, please don't hesitate to let us know!

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