Dear Edward P.,
We accept your comments and are extremely sorry that you faced negative experience almost 5 years ago. We kindly asked to accept the apologies and suggested a way we see this problem may be settled. Please note we contacted you since that long time to resolve the issue you faced, as we do care about every customer, even if you are a former one. As a result, we have numerous slaps in the face and even more negative and emotional information about our services, claiming that it is fraud. It is not. You may be sure, all the reviews we got are true and genuine – everybody who left it, may confirm this information.
Again, please accept our apologies. We understand your feelings and suggest you to discuss this matter calmly and safely for you and our reputation.

I'm not sure but I posted several positive reviews bc it reflects the experience I have had with them. Hope this helps!