All Beauty Questions & Answers

I do not even know where to begin as I am still psychologically traumatized by my ongoing experience with Allbeauty and their customer service. You really get what you pay for. About a week ago, I made an expensive purchase on the aforementioned site as I was buying a gift for my spouse. Before checking out, one has to put a " billing address" and " shipping address" ( if both addresses are different) which I did before making purchase. They went ahead and sent my package to the billing address ( where I haven't lived in almost 3 years) despite having my delivery address on file different from the billing address. The shipment take 7 days by the way. I called them to bring to notice their error and the lady on the phone vehemently denied having any record of my delivery address on file and claimed that my billing address was the same as my delivery address. She was cold as cold can be. I went on to take and send screenshots of my addresses on my account with them which reflects the different billing and shipping address but I got a reply with a screenshot from them only reflecting my billing address but "purposely " not including shots of my delivery address and claiming they have only one address on file serving as both billing and shipping address which IS A BLATANT LIE. They have told me to find how to go get my package back from an address I haven't lived at for 3yrs. They seem or pretend to be unable to comprehend that a billing address matched to a card does not ALWAYS mean same as shipping address I asked for the package to be sent to the correct delivery address or to be given a refund both of which wasn't addressed. Up till this point of typing, they refused to acknowledge both addresses being on file even though I still see both on file. I have lost $169 of gift which seems not much to some but it is for me and I am distraught by their insensitivity and lack of accountability and inconsiderate approach. This is the most unprofessional service I have ever encountered. I am wondering if there is a way to pursue legal service or if anyone has advise on how to pursue legal service because it is about principle, accountability and justice for me rather than just the money. I just do not want people to go through my experience and can see that a few review reflect similar experiences like mine. I will give an update if/when my situation changes.