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I would not recommend this business at all.
I ordered a custom sign, which I believed to be neon, since it quite literally stated that it would be "glass neon" on the website. When I received my order, my sign was not neon at all. Just cheap plastic LED that looks awful.
I contacted customer service and they stated that they no longer do neon and that they have only ever made one real neon sign. This is suspicious to me as their website has several photos of real neon signs. They also only offered to give me a refund of $120 when I paid $459 for something I do not even want. They also continued to ask me "how much I would be willing to pay" for the sign. Mind you, I thought I was getting a real neon sign, I should receive a full refund, which I have not received anything yet.
False advertising, expensive and cheap looking products. If you are looking for real neon, go elsewhere. If you are looking for a nice looking LED sign, then still go elsewhere because what I did receive was low quality. 0/10
Tip for consumers:
They falsely advertise items as neon signs, when I received LED. The type of sign was shown as "neon" in my order confirmation. If it is LED, then it needs to say that somewhere. I paid $459 for garbage and was mislead by the website. It has still not been made right by the company despite having talked on the phone to customer service and sending three emails.
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